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Data Center Smart Hands - Frederick, MD

Job Location: MD - Bethesda

Regional Description: Northeast

Job Number: 00548313


- Job description

Location: Frederick, MD

Join Accenture and help transform leading organizations and communities around the world.ÿ The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.


People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.


IT Operations professionals support infrastructure operations and/or manage delivery for IT production systems and services based on operational requirements and service agreements.


Job Responsibilities

  • Responsible for day to day operations for the private and public cloud environments.  This includes break/fix and planned changes for all areas including: EMC, VxRack, ESX, AWS, CHEF, Jenkins
  • Responsible for coordination and execution of engineering and technical aspects of each assigned project.
  • Scheduling and leading technical deep dives
  • This role will be Level 2 support handling all ticket escalations from Level 1, as well as managing the documents in the KB and run books.  This team member will also be responsible for opening tickets with the Vendor when needed, and following through to resolution. 
  • Produce weekly status reports of all project activity to direct manager
  • Reporting on the environment health. Generating reports on current code levels, capacity levels, and performance and report any necessary changes to Level 3

Basic Qualifications

  • Minimum 2 years' experience in a datacenter racking/stacking servers, and running cable
  • Minimum 1 year experience managing a datacenter and providing hands and eye support


Preferred Qualifications

  • Tape Handling, Tape Library support
  • Experience with physical server hardware (standalone, blades, hyper converged), Dell/EMC arrays, Cisco Nexus and MDS switches
  • Working knowledge of Network Layer 2 and 3 concepts

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).


Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.


Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.


Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.


Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.


Accenture is committed to providing veteran employment opportunities to our service men and women.

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