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Customer Service Associate with Fluent Chinese

Job Location: Dublin

Regional Description: Ireland

Job Number: 00545442


- Job description

Join Accenture in Ireland and help transform leading organizations and communities around the world.  The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.  Choose Accenture, and make delivering innovative work part of your extraordinary career.

Accenture people build careers in four different areas of our business: Consulting, Technology, Outsourcing and internal Corporate Functions.  Each area offers a unique career experience and a compelling mix of work and training opportunities, work environment and structure for career progression.
Required Credentials and Experience
      Fluent written and spoken English and Chinese (additional languages are a plus)
      1-3 years’ experience in B2B customer support, account management (virtual/remote or on client site) using email/phone/chat
      Demonstrated creative problem-solving approach and strong analytical skills
      Strong troubleshooting and issue resolution skills
      Excellent customer service skills including follow-up, verbal and written communication
      Ability to work independently with minimal client supervision
      Ability to absorb technical concepts and communicate them to a non-technical audience
      Comfortable in a web/internet environment accessing content for review/application
      Strong written communication skills with linguistic affinity
      Detail-oriented, organized, and very proactive
      Experience working with external customers and merchant partners

Preferred Credentials and Experience

      At least 1 year office experience, working in an office environment

      Prior experience with operating in a fast paced, start-up like environment

      Prior experience in an online search, social media, internet, advertising, e-retailing, marketing company

      Prior experience in a publishing company and or digital media outlet

      Familiarity with general web technologies.




        Assisting publishers and authors with technical issues and general program questions via multiple channels

        Troubleshooting issues publishers and authors might be facing using a wide variety of tools

        Proactively flag opportunities for product, process or policy improvements

        Strive for optimal performance in terms of customer satisfaction, quality and responsiveness



Please note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity. 

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us

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