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Client Service Delivery Team Lead

Job Location: Location Negotiable

Job Number: 00544128

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- Job description

Boomerang
Senior Digital Account Manager
 
Boomerang brings digital transformation to the life sciences industry through insight-backed creative solutions that enhance engagement with key target audiences and a focus on delivering measurable business value for our clients. Boomerang, as of December 2015, is now part of Accenture.

Context
Boomerang, the digital creative agency for life sciences part of Accenture, is seeking a Senior Digital Account Manager who is one of the key contact points between the client and the company’s organization, an individual with a passion for managing projects in a geographically distributed, mixed-team environment, with very strong communication and facilitation skills, combined with a sense of urgency and high degree of pro-activity.

Roles and Responsibilities
• End to end ownership of business relationship for a full account or for a strategic program
• Acts as single point of contact towards a group of clients
• Coordination and follow-up of client’s activities
• Direct interaction with the client’s project management team
• Defining project scope based on the client needs and requirements
• Monitoring the plan and schedule for content production, supported by the Account Executives
• Monitoring the plan and schedule for system development, supported by the IT Project Manager
• Monitoring of deliverables towards contractual or verbal agreements
• Identifying and managing project risks, managing deviations & change requests
• Project status reporting to client and company management
• Coaching & mentoring of junior project/account team members
• Continuous improvement of project processes
• Ensuring on-budget and on-time delivery
• Maintaining company’s standards for extremely high-quality deliverables
Desired skills

• Masters or Bachelor’s degree in marketing, communications or business is mandatory, a previous education in sciences is a nice to have
• Excellent command of English, both verbal and written communication, any further language is a plus (French or German)
• At least 2 years of experience of account management roles inside a digital marketing agency
• Proven experience of implementing client online marketing or externally-facing web sites
• Proven experience of full life-cycle projects (project definition to post-launch)
• Proven experience of driving revenue objectives and focus on profitability 
• High responsiveness to changing landscape of priorities, timelines and client requirements plus curiosity and passion for new and emerging digital trends is important to be successful in this position

About Accenture and The Dock
Accenture is a global management consulting, technology services and outsourcing company, with more than 373,000 people serving clients in more than 120 countries. The Dock is a multidisciplinary research and incubation hub, leading the global innovation programme at Accenture.
 
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity.

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