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Federal - HR Service Delivery Senior Transaction Processor

Job Location: TX - San Antonio

Regional Description: Southwest

Job Number: 00531771

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- Job description

Organization : Accenture Federal Services

Location : San Antonio, TX

 

Accenture Federal Services, a wholly owned subsidiary of Accenture LLP, is a U.S. company that helps clients transform bold ideas into breakthrough outcomes.  We serve every cabinet-level department and 30 of the largest federal organizations. Our 9,000 dedicated colleagues and change makers work with clients at the heart of the nation's priorities in defense, intelligence, public safety, civilian and health to make a difference for the people they employ, serve, and protect. 


People in the Corporate Function career track contribute to the running of Accenture as a high- performance business through specialization within a specific functional area, and grow into internally focused roles by deepening their skills and/or developing new skills within an internal functional area.

 

Human Resources professionals develop and execute HR strategies, programs and services across one or more parts of the employee lifecycle to attract, develop and retain a highly engaged and differentiated workforce that enables the execution of human capital and business strategies. 

 

The Transaction Processing Senior Analyst is responsible for reporting for relevant business in various systems and tracking tools. They need to have adequate knowledge of processes and related systems to effectively perform their responsibilities. They are expected to solve problems by considering precedent and reference detailed instructions and procedural documents, escalate issues and seek advice when faced with complex issues and problems

  • Perform data entry and research in various systems and tracking tools.
  • Apply knowledge of processes and related systems to assist in identifying, assessing and resolving issues/problems.
  • Assess and resolve non-standard and standard issues or problems.
  • Seek advice and escalate issues when faced with tasks/problems outside the scope of the work.
  • Update and maintain various systems/tools per standard process documentation.
  • Without minimal direction, enter data and retrieve information from group specific system (all new hires might require some direction initially).
  • Solve problems by considering precedent and reference detailed instructions and procedural documents, escalate issues and seek advice when faced with complex issues and problems.
  • Audit own data entry for accuracy and make required corrections.
  • Respond to various requests for information, as needed. Escalate to supervisor as appropriate.
  • Respond to information requests by searching, summarizing research results and compiling in requested format.
  • May coordinate the work of a small team in areas of high volume transaction processing and/or the training/education of new and/or more junior team members on operation procedures and policies.
  • May serve as technical and functional resource or super users to other team members.
  • Participate in process improvement initiatives or special projects as assigned.
  • Become a subject matter expert for complex processes.
  • Document all new learning(s) or change in processes in the standard format and seek relevant approvals on a periodic basis.
  • Assist in audit preparation and proceedings for both internal and external auditors.

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Basic Qualifications :

  • Bachelor’s degree or 2 Years of Related Work Experience
  • Minimum of 1 year experience with Siebel
  • Minimum of 1 year experience with SAP
  • Minimum of 2 years of experience in MS Excel
  • Minimum of 2 years experience in a Shared Service Environment
  • US Citizenship - No Dual Citizenship

Professional Skill & Requirements :

  • Professional Skills
  • Proven ability to work independently and as a team member
  • Ability to handle sensitive and confidential situations
  • Good communication and negotiation skills
  • Ability to remain confident under pressure
  • Strong attention to detail 
An active security clearance or the ability to obtain one may be required for this role.
 
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
 
Applicants for employment in the U.S. must possess work authorization which does not require now or in the future sponsorship by the employer for a visa.
 
Accenture is a federal contractor, an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.
 
Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
 
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
 
Accenture is committed to providing veteran employment opportunities to our service men and women.

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