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Resource Planning & Operations Lead

Job Location: Dublin

Regional Description: Ireland

Job Number: 00531028


- Job description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at
Based on the client site, you will be largely responsible for leading and crafting the end to end resourcing operations in a large IT Test function covering the areas of; supply planning, resource scheduling, onboarding/offboarding and induction, financial management, process efficiency, improvement and process adherence.
We are looking for someone with experience in stakeholder management across multiple diverse groups in a client facing environment. Additionally, you should be able to provide thought leadership to a client and have the ability to support and influence a client in their approach to attain execution excellence of their operations
Main Responsibilities/Accountabilities
Your role will be to work collaboratively with project delivery teams and Client teams to manage the resourcing and operations and finance and operations of the unit
Resourcing Duties:
  • To be accountable for the end-to-end resourcing processes; which includes planning, fulfilment, on-boarding & off-boarding:
  • Ensuring the requirement for specialist skills to meet specific demand (“right person, right role”) while optimising value for money (offshore and management ratios)
  • Liaise with Talent Fulfilment, Recruitment, Contractor Exchange and offshore teams to ensure demand is filled in a timely, cost-efficient manner while maintaining a focus on skill retention within Accenture
  • Collaborate with the client and delivery teams to monitor and assess performance against key resourcing metrics and provide input to Governance meetings
  • Regular communication/reiteration of resourcing processes so that resourcing processes are fully understood and adhered to.
  • Manage resource approvals and contractor extension processes to ensure efficient handover to client team for consideration and approval
  • Develop, iterate and improve processes for the capture, tracking and reporting of account delivery information that drives account financials, working with Client Financial Management (CFM).
Finance and Operations Duties:
  • Work with the Delivery Lead and CFM to ensure effective management of billings and payments
  • Ensure consistent and effective methods & tools are in place and followed for all key processes
  • Financial management and reporting across a portfolio of projects
  • Provide management information and metrics to monitor status; highlight potential challenges/issues and support decision-making
  • Identify issues / improvements and work with team to design process & reporting changes
Required Skills and Experience:
  • Strong planning and delivery skills
  • Excellent analytical, interpretive and problem solving skills
  • Strong business and financial acumen with ability to handle complexity
  • Relationship management skills
  • Ability to identify, and actively handle emerging & ad hoc issues
  • Financial Services Industry experience and familiarity with IT Test industry preferred
  • Operational & Governance Framework experience
  • Strong Excel skills and experience required
Please note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity.

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