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Command Center Specialist

Job Location: Location Negotiable

Job Number: 00528020


- Job description

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career. 

People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward. 
The Command Center Specialist is required to analyze and solve moderately complex problems. The specialist will create new solutions where needed and adapt existing methods and procedures.  The specialist will require understanding of the strategic direction set by senior management.
Key Responsibilities:
  • Prepares and publishes functional or technology performance data and tracking reports
  • Tracks and reports compliance on agreed service commitments
  • Identifies actions related to service request performance issues, improvements and trends
  • Oversees or assists in managing production support and issue resolution through the broader Information Technology IT team in a technology environment
  • Assists in problem solving and escalation management
  • Tracks, reports and communicates status during problem resolution
  • Facilitates and or provides Program Management Office PMO support for ongoing status calls or project specific calls
  • Maintains Issue and Risk log
  • Follows up on open items to drive on time closure
  • Captures minutes of the meet from the status calls and shares with key stakeholders
  • Consolidates and compiles regular status reports based on inputs from area leads
  • Tracks internal operational metrics and trends
  • Assists with budget and resource forecasting roll up and reconciliation
  • Works with Client Financial Management CFM finance team to track client financial reporting and report actuals against plan
  • Maintains financial dashboard and identifies variances
  • Runs ad hoc and recurring queries and financial reports
  • Ensures licenses, third party agreements and internal operating agreements are managed properly from an engagement perspective
  • Assists and ensures adherence to the change management process
  • Maintains the change calendar schedule and follows up to ensure changes are closed appropriately
  • Monitors and follows up with team members to ensure appropriate root cause analysis and post mortems are performed as appropriate
Basic Qualifications
  • Minimum 2 years operations experience
  • Minimum 2 years of workforce management experience
  • Minimum 2 years analytics experience
  • Minimum 2 years Excel experience
Preferred Qualifications
  • Bachelor’s Degree
  • Strong mathematical skills 
  • Problem solving skills


  • Quality Assurance experience
  • Training experience
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women

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