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Client Experience Lead

Job Location: Dublin

Regional Description: Ireland

Job Number: 00524113


- Job description

Client Experience Designer

Organisation:     The Dock

Location:           Dublin, Ireland

Career Level:      Multiple roles available at al levels


About the Dock

The Dock is a multidisciplinary research and incubation hub, where designers, doctors, visionaries and makers are doing things that matter for people, places and robots. Located in the heart of the Dublin Docklands in a connected, state-of-the-art workspace designed for creativity, collaboration and fun.


The Innovation Services Lead is one of four strategic management nodes in the Dock’s Innovation Services Team. As a Lead, you will be responsible for the design and delivery of pioneering innovation services to Accenture’s clients. Services include partnering with the Client C-Suite to identify breakthrough ideas; and to develop solution prototypes. You will be a critical intersection between our client account teams, clients and The Dock and will ensure overall service quality, delivery and execution of the work of the Innovation Service Team.

What you’ll be doing

You will be part of the team that are designing and delivering bespoke innovation sessions for our clients. Reporting to one of four Innovation Service Leads and an Experience Lead you will: 

  • Work with clients and internal Accenture teams to define the purpose for an innovation experience; what are clients looking to achieve by visiting The Dock?
  • Designing immersive experiences that turn talking into making; we focus on inspiration, ideation, problem solving, prototyping and moving to co-creation
  • Managing the development, communication and delivery of Innovation Services; we treat all our sessions as unique projects which need to be meticulously managed
  • Facilitating and hosting dynamic customer experiences that are inspirational and provocative
  • Managing event production, including pre, day-of, and post activities
  • Researching and suggesting new formats for agendas and workshop materials
  • Create and maintain relationships with Accenture's Innovation Network leads to exchange best practices for preparing and conducting events. Connect to the best of what we do around the world and build our network
  • Showcase the scale and quality of the work taking place in the Centre so that we are bringing people to participate and co-create in an atmosphere where industry leaders and innovators are conducting cutting edge research on a daily basis
  • Foster creativity and innovation in our team and support the overall development of the teams’ skills and atmosphere
  • Facilitating client workshops and sessions @ The Dock 

Skills and attributes:

  • Creative thinker who is excited by solving challenges
  • Experience in UX design or related field
  • Expertise in Adobe CC suite and prototyping software
  • Strong client focus
  • Strong stakeholder management
  • Excellent research skills using a variety of methods
  • Strong content design and presentation skills (including copywriting and asset design)
  • Highly organised and self-starting
  • Strong team player
  • Flexible
  • Ability to adapt with changing circumstances
  • Ability to prioritise
  • Enjoys contributing ideas and following through on team based work
  • Structured approach to work with the ability to be flexible when necessary, performing other role related duties when required
  • A bit of creative flair!


Experience and Qualifications

  • Relevant degree
  • 2 to 8 years plus in strategy, design or innovation consulting in a complex global professional services environment with strong client engagement focus

A flexible approach

We understand that traditional models may not work for everyone, so we offer flexible working arrangements which include tailored options for how you work.

About Accenture

Accenture is a global management consulting, technology services and outsourcing company, with more than 373,000 people serving clients in more than 120 countries. The Dock at Accenture is a multidisciplinary research and incubation hub, as an accelerator for Accenture and our clients to unlock value. Launched in Sept 2015, the global innovation centre brings together top talent under three disciplines; designers, developers and domain experts with expertise in AI, IoT, digital marketing, cyber security, advanced analytics and tech development.


Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity.



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