Tell me about your journey to joining Accenture. 

Keegan profile I first joined Accenture South Africa as an Analyst after spending a year working in Seattle, USA. After 3 years as a Consultant working in both Management consulting and Strategy with numerous clients across Africa and the Middle East spanning the Retail, Consumer Goods and Aviation industries I decided it was time to get more innovative – I wanted to be at the peak of technology, working on the global stage – so I applied internally for a role at The Dock (Accenture’s flagship R&D and Global Innovation Centre based in Dublin) and just a few months later, in August 2020 and in the middle of a worldwide pandemic, I emigrated from South Africa to Dublin, Ireland where I joined the most incredible team entirely virtually!

Tell me about the work you do

I work in the incredible Commercial Strategy team as part of our New Products and Services function which means, in a nutshell, that I look at new technological ideas and work across various teams to figure out if the idea is valuable to our clients and Accenture. If it is valuable, then I will work with the teams to develop the strategy for how we will develop the asset, take it to market, who we might partner with, as well as what the commercial proposition will look like. Finally, I find and sell the initial asset to clients around the globe willing to innovate with us!

What’s the most exciting project you’ve worked on and what made it so exciting?

The most exciting project I’ve worked on is the new Natural-Language Processing and Machine Learning asset we are developing to make Virtual Agents interact with customers in a more human way. Other than the epic technology and innovation involved in the asset, the two most exciting parts are the fact that I get to work and interact with so many interesting teams across various countries and continents – from development teams, to strategy, to design – the learning is endless; and the fact that one morning I could be speaking to an Airline client in the USA and the next day to a Retail client in Australia. The variety is just brilliant!

The people I work with are just brilliant at what they do, great to work with and the culture of innovation and having fun whilst creating something unique is simply palpable!
What’s a day-in-the-life like at Accenture? 

That’s a tough one as days can vary quite substantially depending on the project you’re on, so they rarely look the same – but right now my day usually involves working with our client account teams around the world to figure out how we can be solve a particular client’s problem using the asset we’re currently developing; then brainstorm with some internal industry teams to see if we can partner or add some new features to focus our approach. Then I might work on developing and refining our strategy or model out various commercial scenarios with our USA colleagues to figure out pricing; before doing some training on ‘Disciplined Entrepreneurship’. Finally, I might present our asset and offering to a client who might potential purchase the asset and work with us to continuously innovate it, which is always exciting and keeps me on my toes!

What do you like the most about working at Accenture?

The people and the culture: The people I work with are just brilliant at what they do, but more than that, they are extremely supportive, great to work with and the culture of innovation and having fun whilst creating something unique is simply palpable! As we say in Ireland, ‘it’s great Craic!’

What advice would you give to someone interested in the work you do?
  1. Be like Nike – “Just do it!” You may never feel entirely ready or know all the answers, but you’ll figure it out as you go, and your team will be there to support you every step of the way!
  2. Never stop being curious!
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