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CAPABILITY


Unleash the power within

Boost your business potential with intelligent business services

Today’s organisations are challenged by tectonic shifts in economics, demographics, technology, and consumer preferences, which affect nearly every aspect of their business. As a result, they look towards restructuring to drive better performance and scalability in the face of change. For many, Global Business Services is the best way to meet these challenges—driving digitisation and innovation across the organisation.

MORE INTELLIGENT
BUSINESS SERVICES

With depth and breadth of expertise in setting up business services centers, and the capabilities that we use in our own delivery centers, we’re now applying our experience to the next phase of global business services—GBS X.0.

Anoop Sagoo, Senior Managing Director for Accenture Operations, describes how Global Business Services X.0 can help accelerate innovation and drive business outcomes.

INTRODUCTION TO GBS X.0

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THE ACCENTURE APPROACH

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GBS UNCHAINED

Transformational results within 12 months


Total business outcome focus


Innovation led


Superior customer experience


40%–60% reduction in total cost to serve


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THE BENEFITS

Multi-tower services


Accelerating digitisation of the core


Experience ownership


Senior leadership sponsors


Joint innovation

"Focused on real business outcomes, our Intelligent Business approach to GBS releases the value often trapped in the traditional shared services model. Working with us can drive innovation and transformation within a short period."
ANOOP SAGOO
Senior Managing Director
Accenture Operations - Asia Pacific, Africa, Middle East and Turkey

EXPERTS


Anoop Sagoo
Senior Managing Director
Accenture Operations - Asia Pacific, Africa,
Middle East and Turkey

Mail to Anoop Sagoo. This opens a new window. LinkedIn

Karthik Karunanithi
Managing Director
Accenture Operations - Global Business
Services X.0 Lead, ANZ

Mail to Karthik Karunanithi. This opens a new window. LinkedIn

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