Many senior executives in financial-services believe that organizational change must be driven from the top down. Yet others argue for a bottom-up approach, with change initiatives being pushed organically by employee teams on the front lines.
Our research, however, has identified where the real power for successful change lies in the workforce of the future. We have found that the most successful change programs radiate neither from the top nor bottom of the organization, but from the center, or core.
Specifically, our data indicates that business unit leaders, who often sit unnoticed between the C-suite and team leadership, play the most significant role in implementing change, delivering business benefits and ensuring high levels of sustained business performance.