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Robert Wollan

Senior Managing Director – Accenture Strategy
Advanced Customer Strategy


Robert Wollan is senior managing director for Sales & Customer Services within Accenture Strategy. His role focuses on shaping and delivering the Accenture front office strategy and technology solutions for marketing, sales, service and customer analytics functions. Mr. Wollan is also a member of the Accenture Global Leadership Committee.

Mr. Wollan has more than 20 years of experience working for Accenture. His main area of expertise is helping organizations achieve high performance by designing and executing new strategies for managing the customer experience–—consistently providing customers with a differentiated, more profitable, and more satisfying experience.

Mr. Wollan has supported large-scale, transformational programs for clients across a wide range of industries, including consumer products, retail, financial services, telecommunications, high-tech and utilities as well as government entities. He has extensive experience in the United States and has supported international customer relationship management (CRM) efforts in Canada, Europe, Africa, Latin America and Asia Pacific.

In addition to his client responsibilities, Mr. Wollan served on the International Standards Committee for COPC-2000® (customer service provider standards designed for service environments) and has served on the Board of Directors for CustomerWorks (a company owned by Enbridge Inc., a leader in energy transportation and distribution, and BC Gas Inc., a leading provider of energy and utility services in Western Canada).