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IT Service Technologist – Customer Management
Jakarta
Job No. r00238440
Full-time
Job Description
Workstation Management & Support Services
- Provides technical support to internal customer workstations.
- Performs evaluation, installation and integration of standard third-party packages and advancement of current systems.
- Resolves reported workstation problems related to hardware, operating systems, and configuration issues through troubleshooting and research.
- Prioritizes and updates problem status information.
- Maintains data integrity and security for workstations/PC environment.
- Performs installations, upgrades and backups as requested/necessary.
- Responsible for workstation upgrades and retirement programs
- Planning
- User information dissemination
- Implementation
- User supports
- Provides technical support to internal PC systems customers
- Resolves reported PC problems related to hardware, operating systems, and configuration issues through troubleshooting and research
- Maintains the company IT assets on the asset management system.
Level 2 Support
- Supports and troubleshoots basic problems for servers, network, client connectivity
- Supports and troubleshoots problems related with PC including MS Windows, Office and its component (Windows Networking, TCP/IP), H/W, S/W etc.
Qualifications
- University degree or equivalent experience in technical support environment
- Fresh to 1 year experience with local office support operations, data communications, basic networking operations and hardware/software support (preferred)
- Microsoft operating systems and applications
- Computer and peripheral hardware
- Local Network Administrator (Cisco products) (added advantage)
- Windows File Server
- Familiarity with a variety of computers, operating systems, and client/server technologies (ideally platforms used by the firm)
- Fluent English Well developed interpersonal, communication skills
- Having service mind and client service attitude