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IT Service Technologist – Customer Management

Jakarta Job No. r00238440 Full-time

Job Description

Workstation Management & Support Services

  • Provides technical support to internal customer workstations.
  • Performs evaluation, installation and integration of standard third-party packages and advancement of current systems.
  • Resolves reported workstation problems related to hardware, operating systems, and configuration issues through troubleshooting and research.
  • Prioritizes and updates problem status information.
  • Maintains data integrity and security for workstations/PC environment.
  • Performs installations, upgrades and backups as requested/necessary.
  • Responsible for workstation upgrades and retirement programs
    • Planning
    • User information dissemination
    • Implementation
    • User supports
  • Provides technical support to internal PC systems customers
  • Resolves reported PC problems related to hardware, operating systems, and configuration issues through troubleshooting and research
  • Maintains the company IT assets on the asset management system.

Level 2 Support

  • Supports and troubleshoots basic problems for servers, network, client connectivity
  • Supports and troubleshoots problems related with PC including MS Windows, Office and its component (Windows Networking, TCP/IP), H/W, S/W etc.

Qualifications

  • University degree or equivalent experience in technical support environment
  • Fresh to 1 year experience with local office support operations, data communications, basic networking operations and hardware/software support (preferred)
  • Microsoft operating systems and applications
  • Computer and peripheral hardware
  • Local Network Administrator (Cisco products) (added advantage)
  • Windows File Server
  • Familiarity with a variety of computers, operating systems, and client/server technologies (ideally platforms used by the firm)
  • Fluent English Well developed interpersonal, communication skills
  • Having service mind and client service attitude

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