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Application/Cloud Support Analyst - SAP CRM Service

Semarang Job No. r00136553 Temporary
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Job Description

Key responsibilities may include:
• Help clients in defining their needs and direct them to the corresponding modules and functionalities
• Conceptualize functional analyses and the modeling of business processes in relation to project targets.
• Ensuring a cross-sectional view of the client's functional needs.
• Ensure the correlation between the development of solutions and the functional needs of the client.
• Perform the configuration of modules according to the business needs of the clients.
• Provide support and important technical and functional support during the deployment phases.
• Develop and provide leadership during testing and quality assurance phases
• Maintain technical documentation and transfer knowledge related to its responsibilities.
• Act as a consultant in their area of expertise and represent their department when interfacing with decision-making and technical bodies.
• Provide an monitoring role in order to understand and anticipate trends in their area of expertise, and make appropriate recommendations in terms of developing best practices for the company.

Qualifications

Qualification:
• Entry level: At least Bachelor's degree in IT , Computer Sciences , Business Administration, Engineering or related fields. Fresh graduates are encouraged to apply.
• For experienced hires: more than 2 years and above  in large-scale SAP deployment, support and/or upgrade projects on one or more of the following modules:  MM, PM, SD, FI, CO, PP/QM, SuccessFactors, IBP, ISU, Data Migration or others, ideally acquired in the consulting world.
• Possess a strong knowledge and experience in SAP configuration.
• Appreciated knowledge of the SAP Logistics part (SAP SD / SAP MM / SAP SD-MM / SAP CRM): procurement, pricing, purchase orders, pricing schemes, basic transactions, flows, integration points
• Extended knowledge and experience on RICEF, DEBUG/ABAP
• Know the integration points and 'tie-ins' with other modules
• Familiarity with SAP Charm and Solution Manager as well as Configuration and Logistic Execution
• Have developed very good interpersonal communication and user support management skills.
• Possess strong analytical, incident resolution and problem-solving skills
• Make quality decisions
• Good communication in English
• Willing to work or relocate in Semarang

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

 

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

 

Accenture is committed to providing veteran employment opportunities to our service men and women.

 

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

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