Application/ Cloud Support and Development (Semarang)

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology, and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries – powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 505,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com.

People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development, and/or delivery of a solution, service, capability, or offer. They grow into delivery-focused roles and can progress within their current role, laterally or upward.

Application Support and Architecture professionals work across the Service Delivery Lifecycle to analyze, design, build, test, implement and/or maintain multiple system components or applications for Accenture or our clients.

Delivery Lifecycle professionals envision, estimate, define, build and deploy Accenture's solutions using standard delivery assets to improve the client´s delivery approach.

Responsibilities:

For Application Development Roles:

• Analyzes and solves problems that are low complexity and may be routine in nature where answers can be readily obtained.
• Interacts with peers within Accenture before updating supervisors. Likely has limited direct exposure with non-management levels at a client and/or within Accenture.
• Receives moderate-level instruction on daily work tasks and detailed instructions on new assignments.
• Decisions impact own work and may impact the work of others.
• Individual contributor as a part of a team, with a focused scope of work.
• We are looking for people who are passionate about software programming and bring with them an understanding of object-oriented programming.
• Relevant degree or masters from an internationally recognized university
• Ability to work creatively and analytically in a problem-solving environment
• Strong interpersonal and communication skills

Key responsibilities may include:

• Develops information systems by developing and installing software solutions.
• Prepares and installs solutions
• Designing, coding and debugging applications.
• Integrate software with existing systems
• Maintain standards compliance
• Research and recommend software tools to management.
• Provide assistance to testers and support personnel as needed to determine system problems.
• As new technologies emerge and impact our systems, expected to learn these technologies very quickly and resolve any problems involved in integrating new technologies with our systems.
• Provide technical leadership to teammates through coaching and mentorship.

For Application Support Roles

Level-1 Support:

• Able to read and understand the ticket escalated from users
• Able to translation the ticket into problem statement and perform impact analysis within the impacted application/System
• Understand the support structured and distribute/escalate the ticket to the related support team (job dec for L1 support)
• Understand the user (API) manual and prepare answer to the user based on the manual.

Level-2 Support

• Received the escalated ticket from L1
• Understand the ticket and able to identify the problem area
• Perform impact analysys based on the escalated ticket
• Perform fixing to the problem area
• Perform unit testing/quality assurance to the fixing

Our professionals receive comprehensive training covering business acumen, technical and professional skills development. You’ll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Diversity and Corporate Citizenship
At Accenture, we take the widest possible view of inclusion and diversity, going beyond gender, race, religion, ethnicity, sexual orientation, gender identity, and expression to create a work environment that welcomes all forms of backgrounds and differences. Accenture prides itself on being a good Corporate Citizen. We place Corporate Citizenship at the heart of our business and use our skills to create shared value with our stakeholders. We do this in a variety of ways, such as helping communities to build sustainable livelihoods, improving processes at not-for-profit organizations, or working to understand and reduce our own environmental footprint.