Job Description

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at

Job Description: DCSO Central Operations Manager - Level 7

This is a strategic role that aims to streamline the Global Supply and Demand process across Accenture Operations. Overall responsible for Global Supply and Demand process, tools, governance and data management. Scope also includes improvement of running processes, implementation of new processes and supporting global team with strategic initiatives / projects.

Overall Job Responsibilities:

  • Operations Strategy and analytics - Business consulting, Performance measurement, Workflow process improvement, Leverage analytics tools to support metrics selection, reporting and data visualization

  • Understand overall objectives and business performance targets and support in achieving those targets

  • Consult with the Business Leaders in the strategic use of the internal database to achieve business objectives and to improve the effectiveness to support Growth

  • Conducting performance review on MIS reports and giving data feedback to the Management

  • Driving efficiency across business process improvement by building automation tools, standardization of templates, best practices and knowledge sharing

  • Project managing implementation of new processes and all aspects of the analytics / reporting work, ensuring compliance with internal controls, policies, procedures, regulations

  • Review outcome of the corrective steps implemented and provide feedback to teams based on the data analysis

  • Manages, Handles / Resolves issues relating to the Demand Capacity Tools

  • Works with the CIO team for enhancement of tools as and when required

  • Drives adherence of tool usage across DCSO organization with Network locations

  • Drives metrics on Tool compliance with DCSO Organization across Network Locations

  • Delivery of high quality scheduled and adhoc management reporting and analysis for the Operations services

  • Provides an analytical framework/strategic insight to identify risks and opportunities through Process Engineering

  • Explore various areas of improvements and technology up gradation on ongoing projects, to enhance operational

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Required Skills:

  • Innovative person with strong Communication & Analytical ability; Proficiency Level:3

  • Program & Project Management; Proficiency Level:3

  • Automation Knowledge (Macros, SDLC Interpretation); Proficiency Level:2

  • A Team player; Multi-tasking ability, Skilled in Microsoft Office Tools; Proficiency Level:3

  • Relationship Management - Ability to develop and maintain an effective relationship with client; Customer orientation; Proficiency Level:3

Skill Proficiency

Level     Description        Detailed Description

1            Beginner             Basic knowledge and/or ability

                                           Comprehends and applies the main concepts, methods, and techniques

                                           Supervised application

                                           Develops and broadens skill content by learning

2            Skilled                 Complete knowledge of the matter (focuses on one or few aspects)

                                           Identifies issues and can suggest solutions and improvements

                                           Unsupervised application, supports others

                                           Contributes to the development of relevant knowledge

3            Experienced        Extensive knowledge, broadened in different aspects

                                           Decides and implements solutions and improvements

                                           Synthesizes and transfers relevant knowledge

4            Expert                  Deep and comprehensive knowledge

                                           Provides advice on specific issues

                                           Is able to create new knowledge, being recognized by others

                                           Sets the direction for skill development, anticipating future needs

You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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