Job Description

Position: Workplace Service Delivery Specialist

Organization: Corporate Function/Geographic Services

Location: Metro DC

 

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 469,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at http://www.accenture.com/

 

People in the Corporate Function career track contribute to the running of Accenture as a high- performance business through specialization within a specific functional area and grow into internally focused roles by deepening their skills and/or developing new skills within an internal functional area.

 

Workplace Management and Solutions professionals provide space and service support solutions for all Accenture people and businesses globally, running Accenture's workplace as a robust business function leveraging Accenture's business and technology strategies.

 

The Workplace Service Delivery Specialist – DC Metro is accountable for the delivery of a suite of Workplace Solutions services on site at the Accenture LLP Washington DC metro locations. These services include executive support services, customer service activities such as audio-visual support, catering, document services, reception services, floor support services, space utilization management, as well as facility and building management services such as asset management, engineering, building and maintenance services, cleaning, mail delivery and logistics and/or storage services.  The Workplace Service Delivery Specialist manages the related people teams and operating budgets as well as vendors and other business partner relationships. The Workplace Service Delivery Specialist ensures the service delivery aligns with and responds to the NA Workplace and DC metro strategic direction and vision, and that it meets or exceed appropriate customer service level requirements. 

 

Following are the key responsibilities of the role:

  • Oversee Accenture's Workplace Solutions operations across all Accenture business entities within the areas of responsibility
  • Ensure the delivery of services is in line with predefined standards. This may involve periodically reviewing the strategic service model and adapting to the changing needs of our digital and mobile workforce and environment
  • Set and enforce policies and service standards, ensuring appropriate corporate control and local business relevance
  • Plan, manage and account for Workplace service delivery and operating budgets within the areas of responsibility
  • Design and manage new or changes to, existing operating models, technologies and business applications to continually support Accenture's Workplace Solutions strategy
  • Review strategic service model options as appropriate
  • Manage key relationships with external service providers
  • Manage key relationships between Workplace Solutions and other customer groups, Corporate Functions and user groups to ensure correct alignment with business priorities
  • Provide leadership, direction, development and employee supervision within the areas of responsibility (including succession planning and people development strategy)
  • Supervise individuals/team and account for the integrity of key human resources processes including career development, salary reviews, recruitment processes and performance management


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Qualifications

Basic Qualification:

  • High School Diploma/GED

Preferred Skill/Qualifications:

  • Minimum of 3+ years supervising and managing teams in a professional services or hospitality environment including facility operations and/or customer service delivery
  • Intermediate to advanced skills in Microsoft Word, Excel, PowerPoint & Outlook
  • Comfortable with technology

Professional Skill Requirements:

  • Superior interpersonal and customer relationship skills.
  • Strong written and oral communication skills
  • Proven ability to work independently and as a team member
  • Good organizational, multi-tasking, and time-management skills
  • Responsive, flexible, adaptable
  • High level of professionalism
  • Ability to work with highly confidential material and maintain confidentiality
  • Demonstrated leadership in professional setting; either military or civilian
  • Demonstrated teamwork and collaboration in a professional setting; either military or civilian


Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture. 


Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.


Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.


Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.


Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.


Accenture is committed to providing veteran employment opportunities to our service men and women.


All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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