Skip to main content Skip to Footer

Job Listing

Call Center Risk and Compliance Assistant Manager

Job Location: Jakarta

Regional Description: Indonesia

Job Number: 00493457


- Job description

Join Accenture and help transform leading organizations and communities around the world.  The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.  Choose Accenture, and make delivering innovative work part of your extraordinary career.
Risk and Compliance Associate Manager will work with the service delivery to help:
  • Manage risks in Accenture operations delivery centers to an acceptable level
  • Perform internal review/assessment including mobilization reviews and on-demand reviews.
  • Support successful completion of various external compliance certification programs if required
  • Support service delivery in preparation for client audit or compliance program
Control & Compliance Review:
  • Lead the go live readiness review among all the new projects during transition
  • Evaluate process areas for application of internal controls, inclusion of regulatory and contractual controls
  • Document results; in cases where control is deficient, provide recommendations for improvement and define business benefit
  • Effectively evaluate review results, weighing the relevancy, accuracy, and perspective of conclusions against the accumulated evidence.
  • Be effective in communicating review results, both verbally and in writing, so they are persuasive, placed in
    the appropriate context, and understood by the recipient/reviewee.
  • Monitor and provide assurance that the identified findings and actions are tracked to closure and report to leadership thereon.
  • Coordinate implementation and maintenance of risk self-assessment programs across service delivery, such as service delivery representation letter.
Information Security:
  • Implement information security trainings among the delivery centers to improve the awareness.
  • Monitoring compliance with information security policies and standards, referring problems to the management group.
  • Exception approval Management.
  • Incidents management and tracking
  • Coordinates the activities of external and internal auditing if required (ISO27001)
  • Compile regular security dashboards to management team
Business Continuity:
  • Ensure all project teams maintain an effective Business Continuity recovery plan and the plans are regularly tested and updated.
Education and Experience:
  • Bachelor's degree in accounting and auditing.
  • 5 years above of experience in Internal audit of Outsourcing experience industry preferably in process
    management, Audit Lead and/or service delivery operations.
  • CPA/MBA. Preferred.
Skills required
  • Ability to work under pressure & adhere to strict timelines
  • Ability to prioritize & schedule workload
  • Displays strong work ethics
  • Strong in Metrics and Reporting
  • Skilled in MS Office including MS excel, word and PowerPoint be highly preferred 
  • Should be highly proactive
  • Excellent communication skills
All of our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development.  You’ll also have opportunities to hone your functional skills and expertise in an area of specialization.  We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

To apply, please do read and agree to the terms and conditions of the Accenture Recruitment and Hiring Privacy Statement

I have read and agree to the terms of the Accenture Privacy Policy

Find a job

Start your search here: Enter job title, skill, experience level or city

Stay in touch

Join the Accenture Talent Connection, follow our Careers blog, or sign up for job alerts.