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Call Center Team Lead (based in Jogja)

Job Location: Jakarta

Job Number: 00447385

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- Job description

Join Accenture and help transform leading organizations and communities around the world.  The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.  Choose Accenture, and make delivering innovative work part of your extraordinary career.
 
People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.

Job Description
 
Customer Service Operations professionals with the capability to lead and manage a team of 10~15 agents which includes people management, team management and process management.  Additionally, the candidate needs to ensure the team is able to achieve a pre-defined SLA and Performance.  It includes an analytics driven scorecard and reporting.
 
• Experience in Customer Analytics and Modeling; Customer Service Assessment and Planning; Field Service - Call Center; Mediation / Data Collection; Order Management; Service Report Card and Metrics Development;
• Minimal Bachelor or equivalent
• 3 - 6 years of relevant experience

Professional Skill Requirements
• Proven success in contributing to a team-oriented environment
• Proven ability to work creatively and analytically in a problem-solving environment
• Desire to work in an information systems environment
• Excellent leadership, communication (written and oral) and interpersonal skills
 
All of our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development.  You’ll also have opportunities to hone your functional skills and expertise in an area of specialization.  We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
 
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.


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