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IT Operation Transformation – Shared Service

Job Location: Jakarta

Regional Description: Indonesia

Job Number: 00432832


- Job description

Join Accenture and help transform leading organizations and communities around the world.  The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.  Choose Accenture, and make delivering innovative work part of your extraordinary career.
Job Description & Responsibility
The Accenture Technology Consulting help clients transform their application, information and technology architecture to achieve an end-to-end IT architecture that is required by today’s increasingly digital businesses.

Our IT Operation Transformation professionals help clients plan, and implement IT Operating Model, covering IT Processes, Functions, Governance, Performance and Tool by mapping customer business problems to reusable end-to-end operating model and technology solutions. We also help clients develop a cloud-based IT operation architecture strategy and roadmap that meets business needs new technology requirements.

A professional at this position level within Accenture Consulting may have the following responsibilities:
• Provide solutions to complex business problems for area(s) of responsibility where analysis of situations requires an in depth knowledge of organizational objectives
• Drive, supervise and review technology diagnosis and assessment activities
• Identify opportunities for improvement based on benchmark data and doing high-level cost benefit analysis
• Develop a high level design which supports robust solutions, taking into account the user requirements, technical requirements, etc.
• Review and supervise design components
• Support sales growth through business development activities working closely with leadership to position offerings with clients
• Interact with senior management levels at a client and/or within Accenture, which may involve negotiating or influencing on significant matters
• Manage large teams and/or work efforts (if in an individual contributor role) at a client or within Accenture through structured program or project management methodology
• Ability to meet travel requirements, when applicable
General Technical Requirements
  • Having both knowledge and experiences in developing corporate IT Strategy and IT Transformation
  • Having the ability to provide expert knowledge on the solution and architecture of the overall information technology operating model, application landscape, Network and infrastructure
  • Having the ability to present the overall IT solution and/or architecture in front of the non-technical people and able to articulate the benefit/needs of each of the component of the solution
  • Having the ability to work with other business users to understand their business needs and translate those needs into IT needs
  • Having the ability to present the new trends of technology to business users in a concise and appropriate manner
  • Able to implement the IT Solution Architect that integrates the best/common practice with the client environment 
  • Having the ability to provide guidance to team members to develop the solution and also mentor the team to learn
Specific Technical Requirements
"Having both knowledge and experiences on the following IT Operating Model/IT Service Management implementation for the last 5 years with more than 5 projects:
• Designing and implementing Shared Service Center (SSC) with focus on IT
• Supporting and enabling Finance/HR/Procurement SSC
• Defining, designing and implementing an IT Operating Model, covering IT processes, Functions, Governance, Performance and Tool"
Professional Skill Requirements
  • Presents ideas clearly and concisely in verbal and written communications
  • Present and communicate information or ideas to technical and non-technical audiences in ways that help them relate to message effectively
  • Work in a team-oriented environment through effective work facilitation and collaboration
  • Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent challenges
  • Deliver results with minimum supervision and general guidance
  • Work creatively and analytically to describe and solve large or complex problems
  • Highly analytical thinking with demonstrated ability for identifying, scrutinizing, improving, and streamlining complex work processes
  • Make rational and informed decisions that have lasting impact on area of responsibility with the potential to impact outside area of responsibility
  • Focus on end goals and drive progression towards successful outcomes
  • Anticipates and identifies risks, mitigating actions, and ownership
Experiences – Manager
  • Solid experience in Information Technology area for > 5 years of experience (total experience) in developing and implementing IT Strategy/Blueprint and IT Operating Model
  • Has worked in Shared Services Center or created design for Shared Service Center related to IT area that support multi tower SSC
  • Has had experiences in Shared Services Related technologies (Ticketing tool, Service Management Tool, Process Automation, ETC)
  • (Advantage) Hold related IT certification (e.g. ITIL, ITOM, etc)
  • (Advantage) Has worked for known, well reputable local or international IT/Business Consulting companies
  • (Advantage) Has worked for both local/international big clients with complex IT Landscape
Qualification & Accreditation
  • (Mandatory) Bachelor’s (or higher) degree in Information Technology
  • (Preffered) PMP
  • (Preffered) ITILv3 Foundation Certification
All of our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development.  You’ll also have opportunities to hone your functional skills and expertise in an area of specialization.  We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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