With the advent of blockchain and open banking, platform companies are rapidly moving up in the fintech ecosystem. At the same time, services are evolving as consumers continually search for new products and services that better fit their needs: seamless, personalized and convenient.
In the US alone, 49% of banking consumers, 52% of insurance consumers and 53% of wealth management consumers now say they’re willing to try non-traditional financial service providers. And with platform companies consistently ranked among the most-preferred alternatives, digital natives are ideally positioned to deliver competitive commerce solutions.
The idea of “frictionless experience” has widened to payments, insurance and investments, and technologies such as Digital Voice Assistants (DVAs) have become a staple in homes; over a third of US online consumers with a DVA use the device to manage finances.
This inherent trust drives opportunities for platform companies to become even more entrenched into consumers’ everyday digital lives.
Trust is the cornerstone of online banking, and Accenture's services are designed to help platform companies leverage their core strengths and determine the right target, timeframe and market to expand at scale. We help our clients: