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Accenture | HPE Comprehensive Service Management

Comprehensive Service Management is a joint solution offering services that reduce downtime, optimize expenditure and mitigate risk.


Enhancing infrastructure to meet constantly changing workloads driven by evolving business models and striving to keep pace with today’s digital economy can be complex, costly and leaves plenty of room for human error.

HPE/Accenture’s Comprehensive Service Management solutions integrates two modular offerings to help ensure availability of business services:

  • Service Assurance: Increases business service availability by combining application-focused service monitoring with real-time infrastructure analytics and event correlation to proactively identify—and prevent—issues.

  • Service Automation: Automates repeatable, day-to-day tasks across the environment, reducing errors and enabling IT to focus on innovation rather than maintenance.


Comprehensive Service Management helps the digital enterprise leverage the power of next generation IT operations and automation tools. This ensures the availability of traditional, mobile and cloud applications that accelerate IT at the speed of business by:

  • Enhancing service quality and ensuring greater predictability.

  • Accelerating service innovation and delivering business critical apps.

  • Accelerating time-to-value, optimizing efficiencies and reducing risk.

  • Reducing CapEx and maximizing OpEx with consumption-based pricing.