The insurance industry is being disrupted by new technologies and new competitors. This should be a time for innovative thinking in response to these threats, but that’s a challenge for many insurers. The talent pools, competencies and ideas in their organizations often look much the same now as they did when today’s C-level leaders entered the workforce.
Insurers recognize the importance of personalized customer experiences, yet 71 percent struggle to fully understand customers’ needs and goals. A more representative C-suite could help accelerate new customer-centric solutions.VIEW THE REPORT [PDF]