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The Leadership Forum is a small, exclusive invite-only gathering of chief executives, along with a few selected members of their executive teams, from leading retail and product manufacturer companies. They come to build relationships with other key leaders, and to devote time to learning and sharing on topics critical to retail success.

This year’s focus was on the major forces driving retail disruption.

Frank dialogue and
interactive participation
are the norm


Redesigning Retail: Creating a Living Business

Presented by Jill Standish and Mark Curtis at
RILA’s 2017 Leadership Forum

The retail industry is in a state of disruption. Successful retailers are behaving differently. Rather than adding new ways of working on a 20th century business, they are redesigning their business to place 21st century values and practices into the very fabric of who they are. They are creating a Living Business -- A business that recognizes that technology alone isn’t enough to drive sustainable transformation.

  • People - Living Businesses put people at the heart of their organization and consider their needs, pains and delights at every stage of transformation.

  • Design - Design provides a common language across disciplines. It enables collaboration and breaks down silos.

This session brought these ideas to life through a combination of proprietary research, concrete examples, and practical next steps.


How will Living Services transform your world?

Today, we can combine new technologies to deliver a new layer of connected intelligence, revolutionizing our ability to create exciting and indispensable services. These will transform and improve the way we live, removing mundane tasks and anticipating our needs in delightful ways.


Latest Thinking


Jill Standish

Global Retail Senior Managing Director

Jill Standish is the senior managing director for Accenture’s Global Retail Consulting Practice. As the head of Accenture’s Retail practice, she is responsible for the business strategy and ongoing development and execution of strategy for clients. She also oversees Accenture’s offerings and assets, guides growth and capability development and manages the retail industry client portfolio.

Prior to joining Accenture, she was senior vice president and general manager for the Retail Business Unit at Oracle, responsible for the full P&L and go-to-market for the retail portfolio of solutions. Before that, Jill spent almost a decade at IBM in various leadership positions. She was the vice president and global leader for IBM’s Global Business Services retail consulting practice, responsible for the vision, strategy and financial growth of the retail business and also held the role of vice president, Retail Store Solutions.

Jill was named by Consulting Magazine as one of their Top 25 Consultants for her vision and strategy in the retail industry. She serves on the Advisory Board of the Fashion Institute of Technology (FIT) in New York. She was a keynote speaker at NRF’s 100th Anniversary Big Show in New York City and at the World Retail Congress in Berlin. Jill has been quoted in publications such as the Wall Street Journal, USA Today and Stores Magazine, and has published thought leadership on key industry topics.

Mark Curtis

Chief Client Officer and Co-Founder
Fjord, part of Accenture Interactive

Mark Curtis is a serial entrepreneur and innovator who has worked in media, digital, mobile and design for 30 years. He is the founder and chief client officer of Fjord, now a part of Accenture Interactive, and has been instrumental in making Fjord one of the world’s leading design and innovation consultancies. He oversees the sales, marketing, and strategy teams that redefine and expand Fjord’s offering to fit client needs, while also pioneering design innovation in new markets.

Prior to Fjord, Curtis started Curtis Hoy, which evolved into Curtis Hoy Beeston Interactive (CHBi), to explore the marketing potential of the (then) emerging interactive and “new” media. CHBi was acquired by Razorfish. As EVP Products and Service, Mark ran a change management program that restructured and radically simplified Razorfish’s approach to clients and projects.

Mark is a frequent speaker at conferences and has published a book, “Distraction – Being Human in the Digital Age,” that focuses on the effects and direction of digital media on society.