Most insurers embracing digital disruption pay insufficient attention to the talent needed to realize their visions. Six trends are helping to shape the insurance workforce of the future.
Workforce of the future. Technological innovation is shrinking the size of the traditional insurance workforce, changing the nature of work for many employees, and creating the need for new or enhanced skills.
Do the math. Science, technology, engineering and mathematics skills will be critical to insurers seeking to realize the potential of digitized processes, big data, algorithms and real-time analytics.
The talent war. The competition for science, technology, engineering and mathematics skills is increasing, both within and outside the insurance industry. Most carriers will struggle to recruit the people they need.
Softly does it. Soft skills—such as problem-solving, communication and customer engagement—will be needed by insurers to boost sales, enable collaboration and deliver personalized customer experiences.
Untouched by human hands. Software and analytics are enabling an increasing proportion of underwriting and claims decisions and processes to be automated, requiring no human involvement.
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