Who is tomorrow's fuels retail customer?

Digital tech and changing consumer habits are reshaping the fuels retail landscape.



James Hallam, managing director in Accenture’s Energy Group, identifies the key factors driving change in the fuels retail industry—and what this means for fuels retailers looking to remain competitive in a changing consumer landscape.


James Hallam

James has over 15 years of experience working with Oil & Gas and Retail clients, with a particular focus on Fuels Retailing. He has a passion for innovation and digita​​l disruption, and for the past 4 years has been helping clients explore key macro, industry and technology trends and ad​​vising on how to change, innovate and adapt to ensure future success.​


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