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Salesforce BA (Marketing cloud)

Hong Kong Job No. 12804882 Full-time - On-Site

Job Description

Let there be CHANGE

Ready to fast-track your career? Ready to solve complex problems? Advance your skills? Deliver next-generation technology solutions? Join Accenture and help transform leading organizations and communities around the world. Working in highly collaborative teams for world-leading clients, we’ll nurture your talent in an inclusive culture that values diversity.

Your career is about what you want to be and who you want to be. It’s about bringing your skills, your curiosity and your best true self to your work.

Here, you’ll match your ingenuity with the latest technology to make incredible things. Let’s create something together.

You can enjoy:

  • Comprehensive Medical (24-hour worldwide) coverage, including your spouse/ life partner and children!
  • Dental insurance, Life insurance, Total and perm disability, accidental death & dismemberment insurance!
  • Vision care benefits, Health check, Housing benefits!
  • Purchase of Accenture stocks at attractive discount!
  • Reimbursement of Professional Membership costs
  • Professional training and career advancement opportunities!
  • Valuable project exposure for different technologies and industry domains!
  • When you work with us, change becomes the most dynamic, powerful source of progress you have!

Job duties of this Role:

As a No. 1 Salesforce global strategic partner, and Leader in Forrester’s latest report on Salesforce implementation service providers, Accenture’s Salesforce capability team works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. We provide the implementation services of customized Salesforce solutions by developing a thorough understanding of the client’s requirements, applying industry best practices, deep experience and detailed knowledge of Salesforce components to design and build any custom components required for an optimal solution that supports the business process.

  • Evaluate legacy applications and propose a cloud enabled application stack that leverages the Salesforce platform for a future state application; Able to translate business processes into systems solutions
  • Utilize Salesforce best practices throughout the end-to-end software development lifecycle from Strategy to Execution
  • Able to articulate and clearly communicate complex problems and solutions in a simple, logical and impactful manner
  • Perform the detailed design, configure, build, and test of application and technical architecture components.
  • Deliver functional or technical documentation such as Functional Specification, Technical Design Specification, Test Plan and Test Cases, User Training materials and Production Cut-over Plan
  • Provide end-user training on how to adopt the Salesforce solution efficiently in their daily operations or system administration
  • Able to maintain effective communication with the on-shore/ off-shore development team to execute the Salesforce development tasks
  • Enforce good security coding standard and delivery quality, provide technical governance to ensure the best practices

Qualifications

Come JOIN US if you have:

  • The ideal candidate should either possess strong functional or technical knowledge in Salesforce including but not limited to Salesforce solution design, development and deployment
  • Solid Salesforce implementation experience or acquired certifications including but not limited to Salesforce Sales Cloud, Service Cloud, Marketing Cloud, Customer Data Platform, Loyalty Cloud, Commerce Cloud, Experience Cloud
  • Experience of working with business users from cross-functional units on various implementation activities including but not limited to requirement workshops, system demonstration, user training, change management and production support
  • Passionate about working with large-scale corporations on digital transformation initiatives and building B2B, B2C CRM applications at scale
  • Candidates with all degrees are welcome Minimum 3 years design & implementation experience on complex, large scale Salesforce solutions
  • Experienced in integration requirements collection or design involving Salesforce platform
  • Good understanding and experience of contemporary paradigms, such as Cloud, DevOps and Agile
  • Demonstrated ability to adapt to new technologies and learn quickly
  • Less experience candidate will be considered as junior developer or BA
  • Candidates with other CRM or Marketing related implementation experience, such as Microsoft Dynamics 365, Adobe suite, are welcome

Preferred Skills:

  • Understand data migration considerations, design trade-offs, and common ETL tools
  • Industry experience working in Financial Services, Travel & Aviation, Hospitality / Customer Service domain knowledge.
  • Proven experience with APEX, Visualforce pages, API programming, Javascript, and writing SOQL queries.
  • Experience in programming languages such as Java, C#, or other OO programming languages would be advantageous
  • Experience in client service role would be advantageous
  • Experience in holistic Salesforce solutions with a customer 360-degree view, and personalized service & marketing would be advantageous

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