Job Description

Let there be CHANGE

Ready to fast-track your career? Ready to solve complex problems? Advance your skills? Deliver next-generation technology solutions? Join Accenture and help transform leading organizations and communities around the world. Working in highly collaborative teams for world-leading clients, we’ll nurture your talent in an inclusive culture that values diversity.

Your career is about what you want to be and who you want to be. It’s about bringing your skills, your curiosity and your best true self to your work.

Here, you’ll match your ingenuity with the latest technology to make incredible things. Let’s create something together.

You can enjoy:

  • Comprehensive Medical (24-hour worldwide) coverage, including your spouse/ life partner and children!

  • Dental insurance, Life insurance, Total and perm disability, accidental death & dismemberment insurance!

  • Vision care benefits, Health check, Housing benefits!

  • Purchase of Accenture stocks at attractive discount!

  • Reimbursement of Professional Membership costs

  • Professional training and career advancement opportunities!

  • Valuable project exposure for different technologies and industry domains!

When you work with us, change becomes the most dynamic, powerful source of progress you have!

Job duties of this Role:

1. Drive Service Management Activities 

  • Ensure Daily Operation efficiency (Incident, Problem, Change and Service Request management) 

  • Supervise activities between internal and external resources, and facilitate smooth workflow for service delivery 

  • Define and monitor the service level (SLA) commitments in cooperation with Customer 

  • Organize governance and service committee 

2. Contract Management & Business Development   

  • Ensure Service Level Agreement compliancy 

  • Understand Customer business activities 

  • Master service portfolio 

  • Develop business & expand scope of services (farming) 

3. Customer Relationship & Satisfaction 

  • Ensure close relationship with the customer, including frequent on-site support

  • Help to identify or contact the relevant stakeholders 

  • Ensure Customer Satisfaction Report KPI improvement 

  • Interface with the contract owner for quality of service (QoS) and drive Continuous improvement plans 

  • Help in managing customer demands to ensure maximum satisfaction and to maintain quality & company profitability 

4. Multi-dimensional expertise  

  • Contribute to Presales 

  • Support & Responsible in case of escalation in production in case of Incident/Crisis impacting the service level agreement 

  • Crisis management for major situation related to customer in his scope 

  • Identifies opportunities to improve operational efficiency and productivity. 

 Come JOIN US if you have:

  • Bachelor Degree or above in Computer Science & Engineering or in business administration 

  • At least 3 - 5 years managing service contract in IT infrastructure  

  • Service management experience 

  • Comprehensive knowledge in IT Infrastructure Production environment (Infrastructure, Storage, Network, Security, Cloud) 

  • ITIL V3 or V4 Foundation 

  • PMI is a plus  

  • Fluency in written and spoken English language is a must

  • Perfect Control on customer relationship and customer service

  • Management of Conflicts and Stressful situations

  • Full knowledge on IT Contract Services Management

  • Interpersonal skills proficiency

  • Good presentation & communication skills

  • Fun & Dynamic & Team player

  • Full of Energy & Inspiring



Qualifications

Come JOIN US if you have:

  • Bachelor Degree or above in Computer Science & Engineering or in business administration 

  • At least 3 - 5 years managing service contract in IT infrastructure  

  • Service management experience 

  • Comprehensive knowledge in IT Infrastructure Production environment (Infrastructure, Storage, Network, Security, Cloud) 

  • ITIL V3 or V4 Foundation 

  • PMI is a plus  

  • Fluency in written and spoken English language is a must

  • Perfect Control on customer relationship and customer service

  • Management of Conflicts and Stressful situations

  • Full knowledge on IT Contract Services Management

  • Interpersonal skills proficiencyGood presentation & communication skills

  • Fun & Dynamic & Team player

  • Full of Energy & Inspiring

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

Life at Accenture

Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.

image

Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.

LEARN MORE

image

Work Environment

Be your best every day in a work environment that helps drive innovation in everything you do.


LEARN MORE

View All

Learn more about Accenture

Our more than 600,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

View All

Stay connected

Join our Team

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players.

Keep up to date

Keep Up to Date

Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today–all from the people who work here.

Stay Connected

Job Alert Emails

Personalize your subscription to receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.

View All