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Application Outsourcing Onshore Support Lead

Job Location: Hong Kong

Regional Description: Hong Kong

Job Number: 00638087


- Job description

The Accenture onsite application delivery management team are responsible for the onsite coordination of the application incidents, application changes between clients and delivery team, he/she will be responsible for:
  • Coordinate with application delivery team in meeting clients Service Level expectations for application services
  • Management of day-to-day operation for application services
  • Coordinate with delivery team for the resolution of critical application incidents ( Severity 1 & 2) in a timely basis
  • Join the business requirement annual planning and understand the requirement, join the demand management meeting
  • Work with client for the development resource management, coordinate with offshore team for the team ramp up if required
  • Fulfill the Accenture responsibility in the application change management process by coordinating with delivery team
  • Identify the improvement area and coordinate for the continuous improvement
  • Degree holder preferably in Computer Science or Engineering disciplines
  • 5+ years IT experience and 2+ years offshore management experience
  • Application outsourcing and maintenance support experience
  • MS.NET and Java EE skill
  • Good communication in Cantonese, English, Mandarin


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