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Consulting Manager - Customer & Channel (C&C)

Job Location: Location Negotiable

Job Number: 00600426


- Job description

Customer & Channel (C&C) is a part of Accenture Consulting – Management Consulting, which specializes in innovating and delivering the customer experience and operating model of tomorrow. Customers are the ultimate disruptor, and we are embracing this disruption by putting the customers at the center of how companies can drive profitable growth. We are looking for business-driven Management Consulting Managers/Senior Managers with a passion for innovating and transforming customer experience, specializing in digital-, sales-, servicing and marketing operating model design and implementation. Typical projects are often set out to…
  • Understand and address the needs of chief sales-, marketing and customer servicing officers
  • Conduct market research on market and customer needs
  • Define customer segments, value propositions, brand positioning, marketing, channel and customer engagement strategy and operating model
  • Define sales channel strategy, incentive program, operating model and business requirements that drive profitable growth across an increasingly complex sales environment
  • Design and deliver differentiated service experiences and related servicing operating model that enables growth, strengthen engagement and increased retention
  • Define “omni-channel” experience and O2O strategy and design related operating model
  • Define overall investment plan and roadmap for customer experience transformation
What will you do?
  • Lead and manage project teams and ensure delivery of value-driven recommendations, knowledge transfer and effective advisory
  • Define digital-, sales-, servicing- and marketing strategies with the client’s C-suite
  • Build client relationships, and identify and drive client opportunities
  • Work in the intersection of business and technology providing expertise and insights to our clients, and help build thought leadership around customer and channel transformation topics
  • May work across industries: financial services, products, healthcare and communication, media and technology
About your background and experience
  • 5+ years of working experience from the customer & channel consulting domain preferably as a strategy or management consultant, but could also be from a sales/marketing or strategy function
  • Proven track record from leading projects, including reporting to C-suite and steering committees 
  • Excellent skills in Microsoft office technology for analysis and presenting compelling recommendations
  • Experience with market leading customer technologies such as Salesforce, Microsoft, Oracle, Adobe etc. is positive
  • Excellent written and oral communication skills (English and Cantonese, Mandarin is a plus
How do you know this could be the role for you?
  • You already have a proven track record of impacting customer and channel growth and/or selling managing consulting advisory services
  • Driving projects and business opportunities simultaneously makes you tick. This also includes building, managing and fostering a team-oriented environment.
  • You effectively use your highly analytical skills with the ability to structure complex issues. You can do this in a proactive and outcome-oriented way without compromising on the quality of work/deliverables
  • You are value obsessed, technologically savvy and customer-centric
  • A fast-paced, high energy, demanding and team-oriented environment makes you thrive
  • You can travel when required, depending on client and project context

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