The transformation gap

Nearly half of buyers surveyed in recent Accenture-sponsored research indicate that they expect to be in a transformational engagement within the next two years. But the reality is that today, the same percentage of buyers are in “lift and shift” mode—simply transferring operations from in-house to a provider.

To cross this transformation gap, buyers need to keep in mind four guiding principles, and carefully evaluate their service providers against those criteria.

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