Overview
Across the financial services industry, we see an era of disruption and opportunity emerge.
FINANCIAL SERVICES
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The digital revolution is transforming consumer expectations, making the customer experience a central focus of institutions’ distribution and marketing efforts. To pursue profitable growth, financial services companies need the kind of information and insights that can help them create products sought by customers.
Advanced skills and experience in digital technologies and capabilities position us to deliver digital excellence for our clients in three distinct areas:
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Mobility: Helping organizations embrace and exploit opportunities using mobile technologies |
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Analytics: Specialized in shaping analytics strategies using the latest technologies |
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Interactive: Focused on digital innovation, creative development and rapid deployment of global digital platforms |
Accenture Customer Insight & Growth for Financial Services brings a full offering of services to help our clients realize value from enhanced customer relationships and distribution networks.
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Customer Experience
Organization and processes to manage customer experience
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Omni-channel, CRM, Lead Management
Programs to create a seamless omni-channel model and maximize lead generation and conversion
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Marketing/Analytics
Consulting and managed services to deliver marketing transformation and execute analytics, including Big Data
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Digital Transformation/Value Propositions
Enable step change through digital capabilities and creation of new products and services.
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Branch/Agent Transformation
Support branch disruption through redesign of the format, organization technology, workstation and interaction processes.
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Contact Center Transformation
Transform contact center operations, including customer services, providers, technology and interaction.
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Connected Insurance
Leverage connected devices, sensors and ecosystems to support provision of new insurance services.
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Reimagining banks: From branches to experience stores
Banks can turn their branches into a competitive differentiator by reinventing them as "experience stores." -
Maximize revenue growth in retail banking
See how retail banks can ignite and maximize revenue growth even in a low-growth environment. -
Innovative trends in retail banking
This report looks at some of the winners of the 2017 Efma-Accenture Distribution & Marketing Innovation Awards to explore trends in retail banking. -
Banking as a living business
Is your business ready for the age of relevance and vitality? Read about five no-regret interventions for banks. -
Innovative Insurance
Innovation in insurance: Global best practices reveal new models and approaches -
Financial Providers: Transforming distribution models for the evolving customer
The 2017 Global Distribution & Marketing Consumer Study Financial Services report highlights shifts in what consumers expect from the sector. -
Beyond Digital: How can banks meet customer demands?
The 2017 Global Distribution & Marketing Consumer Study Banking report explores the changing marketplace and implications for banks. -
Identifying disruptive opportunities in insurance distribution
The 2017 Global Distribution & Marketing Consumer Study Insurance report describes how insurers can enhance their customer connection. -
Investment Advice: Maintaining trust amid shifting customer demands
The 2017 Global Distribution & Marketing Consumer Study Investment Advice report assesses challenges facing advisors, highlighting customer behaviors. -
Mindsets segmentation
Better understanding of “Money Mindsets” can help banks align with customers’ changing needs. -
Banking reinvented: Beyond value chains to value networks
The banking industry is seeking out value networks to drive innovation, scalability and speed. -
Banking on value: Rewards, robo-advice and relevance
Consumers want it all—a banking customer experience that is easy, seamless and relevant. -
Beyond the Everyday Bank
How a GAFA approach to digital banking transformation will change everything -
Digital Insurance: Reimagining Insurance Distribution
Insurance distribution is radically shifting to a new model. -
Drive smarter, data-driven processes through power of crowdsourcing & automation
Amid the flood of unstructured data, opportunities to make better, faster decisions -
Use digital platforms to transform value chains into value networks
Digital eco-systems open up new ways to reach customers, work with suppliers and unlock value. -
Harnessing the data exhaust stream
External data is changing everything for insurers, from pricing risk to interacting with customers. -
Billion reasons to bank inclusively
Customizing banking services for the world’s unbanked population -
Banks can grow profitably in emerging economies by being more inclusive.
Partnering with the development sector helps banks realize the potential of underserved customers -
Converting digital interest into a measurable yield
European banks and insurers work to close the gap between digital strategy and operations. -
Reimagining wealth management for the digital age
The speed of digital disruption is so rapid, wealth management firms will need to empower clients by reinventing processes and inventing new ones. -
A disruptive value stream for banks–Creating customer value ecosystems
How banks can move from transactional providers to build trust, loyalty and differentiation -
Being digital: Digital strategy execution drives a new era of banking
Banks must execute their digital strategy using two speeds, three governance roles and a single “being digital” mind-set.
Financial Services Customer Insight & Growth helps financial institutions create innovations that lead to industry change:
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UBI Banca
Defining new customers with redefined digital marketing. -
Connected homes improved insurance
How Accenture is helping Achmea stay relevant with peer-to-peer alarm platform. -
Designing a digital dashboard to enhance wealth management
New digital advisory tools helped to improve client relationships and the advisor experience. -
Garanti bank: World's first socially integrated mobile banking service
Accenture helps Garanti design and launch the world's first socially integrated mobile banking service, iGaranti -
Connected commerce hits the road
Visa and Accenture partner to let customers, merchants and financial institutions motor on toward the future of commerce.
Since 2013, the Efma-Accenture Distribution & Marketing Banking Innovation Awards program has helped drive innovation, spurring financial institutions toward building disruptive strategies that can propel our industry into the future. Learn more about this year's awards ceremony.
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