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Service Manager
Athens
Job No. r00258378
Full-time
Job Description
ARE YOU READY to step up to the New and take your professional growth to the next level?
Are you ready to be at the forefront of innovation in the energy industry? We're seeking dynamic individuals to join our team and make a real impact to one of our major clients in the industry, who is leading the change in the market.
Accenture has partnered with this client to help build and transform its digital capabilities. Through this role, you will be at the core of this transformation and will have a unique opportunity to join the client’s teams in the future, creating further avenues for personal and professional growth and development.
At Accenture, we're not just another player in the energy sector – we're pioneers that act as strategic partners to our clients to evolve and change the rules of the game through cutting edge technologies. Our local team’s strong experience in the energy & utilities industry, paired with our global network of experts and partners allows us to empower our clients with a range of capabilities tailored to their most complex business needs, delivering enhanced value to their clients.
WORK YOU’LL DO
As Service Manager, you will be responsible for establishing, developing and operating the Service Management capability and team of Accenture and Client domains.
Responsibilities:
Support the growth of Service Management capabilities within our client’s scope.
Incident Management: Manage and resolve IT service incidents to minimize downtime.
Problem Management: Coordinate with application teams to address incident root causes and apply continuous improvement processes
Service Design and Transition: Ensure that new services are developed, tested, and smoothly introduced to production operation.
Stakeholder Management: Facilitate effective cooperation across teams for the end-to-end delivery of services.
Reporting: Monitor and report on service performance to drive continuous improvements.
Qualifications
WHO WE´RE LOOKING FOR?
Bachelor's degree in Computer Science, Information Systems or similar relevant degree
Proven experience in coordinating incident and problem management processes
Understanding of requirements for efficient introduction of new applications to production operation
Ability to manage cross-functional teams and communicate effectively
Knowledge of service management tools and reporting systems
Knowledge of ITIL or similar frameworks is a plus
Experience with commercial applications for Utilities, such as CRM, Billing and Digital Applications would be advantageous
Knowledge of monitoring and logging tools such as Grafana
Excellent communication skills in both Greek and English
WHAT´S IN IT FOR YOU?
Competitive salary and benefits, including but not limited to: life/health insurance, performance based bonuses, monthly vouchers, company car (depending on management level), flexible work arrangements, employee share purchase plan, TEA Accenture, parental leave, paid overtime (if needed) and various corporate discounts
Continuous hard and soft skills training & development through global platforms & local academy
Career coaching and mentorship to help you manage your career and develop professionally
Ongoing strengths and skills-based evaluation process
Various opportunities to develop your career across a spectrum of clients, industries and projects
Diverse and inclusive culture
Corporate citizenship initiatives (access to volunteering opportunities, charity work etc.)
Under our Brain Regain initiative, extra relocation benefits may apply
To learn more about Accenture, and how you will be challenged and inspired from Day 1, please visit our website accenture.com/gr-en/.
