This job is no longer available. Continue your job search here.
Service Manager
Athens
Job No. r00249459
Full-time
Job Description
WHO WE ARE
Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: www.accenture.com/song
WORK YOU’LL DO
You will be part of the Service Team within Song. Our team, is a dynamic team, who responds with innovation to a broad range of client challenges relating to customer experience and channel optimisation. The multi-faceted nature of our work presents great opportunities for growth and ensures that no two days are the same.
As a Manager in Service Song you will help Senior Business Executives to re-think their digital and physical channel strategies, and their service and sales approaches with the aim to improve the experience of their customers. Day-to-day you will be leading a team, aiming to help our clients optimize the organization and processes as well as build new levels of customer experience, connectivity, engagement, and loyalty.
As a Manager in Customer Sales and Service your work could include:
Product & Service Proposition– Identify market opportunities, determine your audience & personalize with modern segmentation and design innovative products/services to bring to market.
Sales & Service transformation – Optimize key moments in the digital and physical sales & service journeys, enrich with AI, insight and Next Best Action and deliver via omni-channel.
Define business cases, business and implementation roadmaps, and execute solutions.
Customer-centric operating model – Redefine the sales/service operating model to accommodate the workforce of the future, correlate performance measures to customer-centric outcomes plus drive customer and employee adoption and engagement.
Customer/ colleague platforms and tools – Strategically assess and design and deliver customer and colleague-centric tools and platforms (e.g. CRM)
Qualifications
WHO WE´RE LOOKING FOR?
A bachelor's degree in Management or other similar fields
7+ years of relevant experience
Ability to speak to customer trends across multiple industries and connect these to organizational challenges, transformative solutions and business/customer outcomes.
Championing and monetizing the voice of the customer
Ability to lead teams and structure your teams’ work
Ability to manage multiple priorities, and assess and adjust quickly to changing priorities
Ability to think innovatively and design and deliver client oriented digital solutions
Ability to work with stakeholders to understand their need and build trusted relationships
Understanding of delivery methodologies with an emphasis on agile
Utilize your data fluency to enrich insights and observations
Ability to perform well under pressure and with defined timelines and milestones
Advanced verbal and written English skills; ability to articulate your thoughts, ideas, and develop a point of view about your work.
Lastly and most importantly, someone who enjoys working with a diverse range of highly motivated individuals.
WHAT´S IN IT FOR YOU?
Competitive salary and benefits, including but not limited to: life/health insurance, performance based bonuses, monthly vouchers, company car (depending on management level), flexible work arrangements, employee share purchase plan, TEA Accenture, parental leave, paid overtime (if needed) and various corporate discounts
Continuous hard and soft skills training & development through global platforms & local academy
Career coaching and mentorship to help you manage your career and develop professionally
Ongoing strengths and skills-based evaluation process
Various opportunities to develop your career across a spectrum of clients, industries and projects
Diverse and inclusive culture
Corporate citizenship initiatives (access to volunteering opportunities, charity work etc.)
Under our Brain Regain initiative, extra relocation benefits may apply
To learn more about Accenture, and how you will be challenged and inspired from Day 1, please visit our website accenture.com/gr-en/.
The safety and well-being of our candidates and employees remain our priority. Please note that the recruitment process for opportunities in Accenture Greece will be conducted only via online format during the current period.
