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Salesforce Manager

Athens Job No. r00069761 Full-time

Job Description

ARE YOU READY to step up to the New and take your technology expertise to the next level?

Through unmatched industry experience, leading technologies from our ecosystem partners and startups, and the largest delivery network in the world, we provide a powerful range of capabilities that can be tailored to our client’s most complex business needs. With over 100 innovation hubs deployed around the world, we help clients continuously innovate at speed and at scale so they can outpace their peers. You will bring innovation, intelligence and industry experience together with the newest technologies to help clients innovate at scale and transform their businesses.

Technology is one of four services –the others are Strategy and Consulting, Interactive and Operations.

We are seeking Customer Relationship Management (CRM) Salesforce professionals to work with the business process and development teams to design, implement and deploy to a wide variety of clients at the enterprise level. Candidates for this role should possess knowledge of the capabilities (both functional and technical) and integration capabilities. Candidates should be able to design marketing, sales, and service business processes that align and take advantage of the capabilities. Additionally, the candidate should have the ability to uncover business requirements, and be able to create and effectively demonstrate solutions that address customer requirements and align with the business strategy.


  • Provides solutions to complex business problems for area(s) of responsibility where analysis of situations requires an in-depth knowledge of organizational objectives.

  • Is involved in setting strategic direction to establish near term goals for area of responsibility.

  • Interacts with senior management levels at a client and/or within Accenture, which involves negotiating or influencing on significant matters.

  • Interacts with senior management at a client and/or within Accenture on matters where they may need to gain acceptance on an alternate approach.

  • Has latitude in decision-making and determining objectives and approaches to critical assignments.

  • Participates in decisions that have a lasting impact on area of responsibility with the potential to impact outside area of responsibility.

  • Manages large teams and/or work efforts (if in an individual contributor role) at a client or within Accenture.



Basic Qualifications

  • Bachelor's Degree

  • 10+ years of CRM implementation experience

  • 7+ years of project experience

  • Project Management experience.

  • Managing or leading a team of CRM, Salesforce consultants/developers/admins

  • Ability to travel

Core Qualifications

  • Experience constructing technology deals focusing on Salesforce and related modules and technologies

  • Consistent track record of managing work streams in a consulting (or project) environment and with direct responsibility for a team and client relationship

  • Ability to successfully track and influence project financials, with experience of significant budgets

  • Experience of working and engaging with stakeholders and sponsors, demonstrated by interpersonal excellence with all levels of seniority - from middle management to board level

  • Have a broader perspective of potential issues encountered when handling diverse teams and the strategies to overcome them

  • Establish and maintain trusted advisor relationships with client project stakeholders by providing vision

  • Leverage business knowledge and expertise to drive business process improvements

  • Excellent Presentation and Demo skills

  • certifications (Admin, Sales or Service Cloud Consultant)

  • Effective people development skills with a proven ability to coach and grow project team members

  • Excellent communication (written and oral) and interpersonal skills

  • Strong analytical and problem-solving skills

Preferred Skills Requirements

  • Configuration on sales, service and/or marketing cloud

  • Understanding of key SFDC architectural concepts

  • Understanding of overall SFDC architecture and knowledge of ecosystems (e.g. CPQ solutions, Order Management solution, etc.)

  • Leverage business knowledge and expertise to drive business process improvements.

  • Agile methodology expertise

Complementary Skills

  • VisualForce development, including VisualForce UI elements and Javascript elements

  • Utilizing both Visual Force and JavaScript UI elements in building out and maintaining custom applications

  • Background with technical architecture and security concepts (integration patterns, architecture styles, data security)

  • Relational databases and data modeling


  • Competitive salary and benefits, including but not limited to: life/health insurance, performance based bonuses, monthly vouchers, company car (depending on management level), flexible work arrangements, employee share purchase plan, TEA Accenture, parental leave, paid overtime (if needed) and various corporate discounts

  • Continuous hard and soft skills training & development through global platforms & local academy

  • Career coaching and mentorship to help you manage your career and develop professionally

  • Ongoing strengths and skills based evaluation process

  • Various opportunities to develop your career across a spectrum of clients, industries and projects

  • Diverse and inclusive culture

  • Corporate citizenship initiatives (access to volunteering opportunities, charity work etc.)

  • Under our Brain Regain initiative, extra relocation benefits may apply

To learn more about Accenture, and how you will be challenged and inspired from Day 1, please visit our website 

The safety and well-being of our candidates and employees remain our priority. Please note that the recruitment process for opportunities in Accenture Greece will be conducted only via online format during the current period.

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