The recent Gartner AADI Summit provided key insights into the future of Application Services. As businesses strive to become increasingly high velocity and software driven, applications will be the backbone of New IT with companies developing new strategies to sustain long-term competitive advantage.
Accenture’s Kishore Durg co-presented with his client on powering intelligent automation with outcome-driven models whilst Yves Bernaert spoke on the future of strategic sourcing. A summary of their presentations is included on our blog. Tiade Williams, Accenture Technology Consultant, also attended the event and has summarised two sessions that were delivered by Gartner experts—application delivery and the impact of cloud, click through to read her thoughts.
Intelligent automation was a hot topic at the recent Gartner AADI Summit. Accenture myWizard is an intelligent automation platform for application services that empowers human technology workers with greater productivity and insights to improve business performance.
The platform supports productivity improvement for clients by employing a team of virtual agents, powered by artificial intelligence, to analyse data, identify patterns and guide human workers to make better informed decisions. This means the human workers can drive highly impactful business performance which can include significant improvement in application quality, cost reduction and speed to market.
The Accenture Omni-Channel Testing Platform was showcased on Accenture’s booth at the recent Gartner AADI Summit and generated great interest among the attendees. Rotating to New IT is a top priority for businesses and this platform allows humans and machines to reach their exponential potential in application services.
The Accenture Omni-Channel Testing Platform helps digital enterprises fast track their omni-channel deployments, create a seamless end-user experience whatever the user interface, improve conversion rates and realise market potential. The solution covers many different types of devices for technology deployment in an omni-channel setting. It includes over ten tools, some are from Accenture, several from our ecosystem partners that bring the best of the world to omni-channel testing, in a platform that’s really the first of its kind.