CLIENT CASE STUDY

Spain—guardia civil: Integrated operations management system

How Spain’s Guardia Civil is using advanced information
technology to combat crime.

Overview

Accenture helped the Spanish Civil Guard to define its medium-term technological and organizational policing environment and develop a new system to support police operations on all levels. The project is one of the largest and most technologically complex to be developed over the past 10 years by the Guardia Civil.

Formed more than a century ago, Spain’s Guardia Civil has 85,000 officers deployed throughout Spain. Their mission is “to protect the free expression of rights and freedoms and to guarantee the safety of the population.”

INTERVIEW WITH ANTONIO BARRAGÁN, BRIGADIER GENERAL OF THE GUARDIA CIVIL, CHIEF OF STAFF [PDF]

Opportunity

The Civil Guard needed a corporative police management support system that would cover all the needs of a police force and allow the Civil Guard to coordinate with Security Forces through the exchange of police-related information and judicial requirements.

Solution

The Civil Guard asked Accenture to develop the new Integrated Operations Management System (SIGO). SIGO represents a cooperative police management support system that covers the needs of a police force regarding citizen security, administrative, investigations and judicial police, and citizen services with special emphasis on coordination with other security forces through the exchange of police-related information and judicial requirements.

Results

SIGO has become a fundamental tool at the Civil Guard, according to SIGO's chief of staff and operations manager: “Our objective is to reach the day we can positively state that whatever is not registered in SIGO does not exist to Guardia Civil force.”