The path to 360° value starts here—featuring our most provocative thinking, extensive research and compelling stories of shared success.
Who We Are
How We're Organized
In the UK
Current Country: United States
An enterprise approach to change management to prepare your agency for large-scale transformation, empowering a resilient and change-ready workforce.
We use a human-centered approach that includes “day in the life” examples, personas, process journeys, and rich media animations and videos.
We develop intuitive, self-service training toolkits using digital platforms that enable timely and sustainable approaches to training.
We use web-based, mobile-enabled change measurement surveys to capture and analyze stakeholder readiness and impact of change initiatives.
Use design thinking methods to discover issues and brainstorm solutions using empathy, collaboration, and experimentation.
Employ comprehensive, customizable diagnostic tools to understand key drivers of organizational health, performance, and readiness for change.
Ensure agency leaders are aligned and committed to the change initiative, modeling desired behaviors and becoming champions of transformation.
Create sustainable change by combining strategic and tactical methods to communicate the vision, build new habits, and reinforce desired behaviors.
Lead through change and reinforce the “change brand” using the latest digital communications methods to increase engagement and awareness.
Use on-demand, dynamic learning to re-skill your workforce and drive behavior change that will sustain your transformation efforts.
Track change efforts with coaching sessions, metrics, and surveys of key stakeholders to understand adoption and key impediments to change.