The intelligent business office

Imagine if the back office could break from its traditional function to deliver strategic value and business outcomes for public sector organisations.

Moving away from the traditional back office

The transformation of public sector finance, human resources and procurement is gaining momentum in the UK. Organisations must go beyond old approaches, introducing intelligence into the back office to unlock value from their technology investments.

Data-driven insights

Elevate business office impact and value to the organisation and citizens with enhanced analytics capability to inform strategic decision-making.

Digital at heart

Use new technologies efficiently – cloud, intelligent automation, AI and machine learning – to drive quality, speed and agility.


Engage employees and empower them to deliver transformational outcomes for citizens and the organisation through user-focused design.

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Benefits of the intelligent business office

The benefits of transforming the back office go beyond technology licence costs.
Organisations can deliver value through:

  • Strategic Decision Making
  • Engaged, Productive Employees
  • Improved Productivity and Performance
  • Digital Technology Platforms

User access & experience

Employee engagement & collaboration

Continuous service improvement

Productivity & efficiency

Predictive insights

Real-time intelligence

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The foundations of the intelligent business office

Before organisations dive into cloud technology projects, it’s fundamental that the right foundations are in place. Accenture’s expertise isn’t just based on theory, it’s informed from being at the forefront of government pathfinder programmes. We focus on the business, the people and the finances. We use our expertise and lessons learned to help guide clients who are preparing for their transformation programmes. Have you got the right foundations in place?

  • Programme Strategy & Vision
  • Organisational Talent & Engagement Strategy
  • Business Case
  • Solution Blueprint & Readiness
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James Bard looks at how CPOs can proactively engage with their suppliers to deliver more value.

How can Social Services CFOs strengthen their organisation’s ability to manage for outcomes?

As routine tasks are automated public service CFOs now have a seat at the decision-making table.

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Journey to cloud: Complex, challenging and risky?

Accenture is the leading partner to government in back office transformation programmes, having supported both medium and large sized departments. We are vendor agnostic, with leading capabilities in Oracle Cloud, Workday, SAP and Microsoft. From early cutting-edge projects to big complex transformations, we have the leading expertise in programme management and cloud computing delivery. Our lessons learned have informed the development of Accenture’s “SRO Handbook for Successful Back Office Transformations.”

Driving outcomes from intelligent business office

Cloud technology has enormous potential, but without the right focus on the adoption of new processes and ways of working, plus change and transformation amongst the workforce, organisations risk the opportunity to realise the desired return from their investments.


Of CFOs think finance is best positioned to lead initiatives to use digital approaches to improve organisation-wide performance.

5 OUT OF10

Finance leaders see the finance function becoming proactive and connected in two years’ time when operating with partners across the organisation.


Agree that finance skills will continue to move away from core finance to advanced digital, statistics, operational and collaborative talent.


Of businesses are using new technologies and sources of workforce data extensively.


Of C-level executives are very confident that their organisation is using workforce data in a highly responsible way.


Of employees are open to the collection of data on them and their work in exchange for an improvement in their productivity, their well-being or other benefits.

The journey is never the same

There is no one-size fits all approach to building the intelligent business office. Some organisations focus on core cloud technology first; others deliver improvements early through analytics, intelligent automation and AI.


Gain a competitive edge by harnessing the power of intelligent forecasting for real-time decision support.

Intelligent Automation

Combine robotics with other accessible automation technologies to enable better judgements and more efficient business office processes.

Artificial Intelligence

Maximise the ability of AI technologies to learn, adapt and improve to perform routine tasks and augment the human workforce.

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Awards & recognition

We are honoured to be recognised as a leader by our alliance partners for delivering intelligent solutions.


Accenture wins ERP Partner of the Year



Recognised in “Winners Circle” for HCM execution and innovation



Six Partner Excellence Awards for elements of the intelligent enterprise


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What we think

Our leaders

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Insights for #publicservice organisations to transform and deliver outcomes that matter.

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