People expect more transparent, accessible and responsive services from the public sector today. Meeting these expectations can be overwhelming amid complex challenges—from budget pressures to an aging population with complex health needs. Any organisation can make do with incremental change—at least, for a while. But building for the future demands bold moves and tough decisions.
Organisations need a trusted guide to help them transform how they serve citizens—one that brings new and innovative ideas every day. Central and local government departments, nonprofits and higher education institutions, and healthcare organisations can rely on Accenture Health and Public Service Management Consulting to help them tackle their most pressing challenges by combining deep industry knowledge, meaningful insights and broad capabilities.
DOWNLOAD FULL OVERVIEW [PDF]
• Work as a data-driven, citizen-centred, streamlined organisation.
• Deliver relevant, convenient and secure customer experiences using the latest user experience principles.
• Target the best use of digitalization and automation.
West Midlands Police (WMP) selected Accenture to support its digital policing program. As part of this, WMP is introducing digitally-enabled capabilities to meet current and future policing needs. Citizens will have improved online access to police services and public safety information. Citizens—and the public safety of the entire community—benefit from front-line policing efforts strengthened by mobile technologies, insight-driven policing powered by analytics, and information sharing that increases the time officers spend on patrol to strengthen the fight against crime.
• Deliver people strategy and digital skills for the future.
• Create organisational agility that incorporates new ways of working.
• Develop insight driven transformation and portfolio management.
• Measure, monitor and improve performance.
• Evolve finance management capabilities.
• Explore new ways of working with shared services models.
• Restructure the organisation—for today, and tomorrow.
• Align operations with mission and business goals.
• Support a more flexible and adaptive enterprise.
Everything we do is built on the same foundation. We approach our clients’ challenges as if they are our own. Organisations can expect us to do things with and for them—not to them.
Accenture Health and Public Service Management Consulting is different because we know all aspects of this industry well. Our health and public sector experience runs the gamut—across all business and functional areas. We are also uniquely positioned to bring relevant commercial leading practices to the sector, tailoring them for its unique needs. In addition, we combine:
Business and technology. Our solutions draw on Accenture’s strengths in business, technology and operations strategy.
Ideas and outcomes. We take a hands-on approach from concept development straight through to implementation and are willing to take on risk so our clients realise outcomes.
Innovation. We are passionate about harnessing innovation to tackle even the most complex issues, exploring how bold ideas, rich data insight and emerging technologies combine for breakthrough solutions.
Trusted advisor approach. We have “been there and done that,” which offers clients proven perspectives and peace of mind.
Knowledge sharing. Our teams are backed by the resources, capabilities and perspectives of a global professional services company.
Health and public service organisations are at a tipping point. They must meet new demands in a rapidly changing environment. Will they get by making small changes? Or will they make bold moves to build the future of government? One thing is certain, real change demands real transformation.
We are proud to help health and public service organisations reinvent how they serve citizens and stakeholders. Whether it’s delivering next-level customer service, building tomorrow’s workforce, streamlining processes or optimising the supply chain, driving business outcomes, and restructuring the organisation, we can help. We combine deep industry knowledge with bold ideas to deliver outcomes that matter. Let’s build the future together—today.