Enterprise asset management for public transportation: Services overview

Read about Operational Transparency and Enterprise Asset Management/Transit Asset Management services offered by Accenture


Transit agencies in the United States are working hard to meet the steadily rising costs and increasing demands of their stakeholders—customers, local governments, and the Federal Transit Administration (FTA)—with their new State of Good Repair (SGR) mandate.

However, two key issues frequently stand in the way: lack of transparency into their assets and data, and a lack of awareness of—and commitment to—comprehensive, integrated asset management across the entire organization.

Accenture can help create a robust transit asset management (TAM) system and implement operational transparency (OT) principles based on the principles of enterprise asset management. In this way, we can help agencies establish standard processes and mold them into a single framework, make full use of their resources, and improve asset visibility and planning which will help them to make smarter decisions.

Why Accenture

Accenture has a global Enterprise Asset Management (EAM) practice of over 1,000 resources focused on management and technology consulting, supporting 1,600 industry professionals worldwide that form our Transportation and Travel Services practice. This vast network makes us unique in the industry, one of the few teaming partners who can provide transit agencies with true end-to-end services.

We have broad experience in implementing EAM and OT and providing transparency across the enterprise while reducing the impact of current—and future—resource constraints.

Accenture clients have found great success through “Operations Transparency,” or OT, our framework for improving asset visibility and planning. OT helps agencies integrate all critical systems, data, processes, and personnel, creating an operating model that gives agencies real-time, contextual visibility across their service planning, asset management and resource planning systems.

We believe that the journey towards TAM maturity is a three-phase progression:

  1. Strategize. Agencies should begin with an assessment phase wherein existing tools, processes, and capabilities are mapped against a future-state vision for the TAM program.
  2. Build. With a road map in place, agencies can begin to meet their basic needs for asset visibility and FTA compliance.
  3. Optimize. Once a working solution is in place, agencies should consider strategic investments, with the goals of enhancing system safety and reliability, improving the business, and reducing the SGR backlog.

Specific Services

Accenture’s broad skills set us apart in the industry and give our clients a teaming partner who can share with them a comprehensive approach to EAM.

To support our clients quickly, we have developed a full suite of flexible solutions designed to help them become high performing transit asset managers no matter their stage on the TAM journey.

  • EAM diagnostic and assessment toolkits. A toolset that enables us to quickly evaluate a client’s current asset management capabilities and recommend areas of improvement.
  • EAM delivery methods. An EAM-specific integrated suite of methods for helping with end-to-end implementation, including templates for program, project and change management and reusable samples from multiple EAM implementations.
  • High-performance business-process model (BPM) for rail and transit. An integrated EAM model based on industry standards and available in major BPM tools from IBM and Oracle as well as in Visio.
  • Maintenance supply-chain transformation offering. A suite of tools to help with efficiency and productivity improvement efforts, design of strategic maintenance programs and integrated supply and demand planning.
  • On-premise and cloud-based implementation for transit EAM systems. On-site and hosted instances of major EAM applications (IBM Maximo, Oracle, Infor, SAP EAM) for which we have modeled standard asset and work management scenariaos and developed transit-specific templates to accelerate implementation.