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POST & PARCEL


Finding value in disruption

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Post and parcel organisations are facing an increasingly challenging environment. Incumbents are under threat and the industry is ripe for disruption. Technology is advancing at an exponential rate. And while digital can disrupt, it can also drive innovation-led growth.

How will you find value in disruption?

ONLINE AND OFFLINE CONVERGE

Brick and mortar stores are becoming increasingly digitised and this new retail experience is disrupting post and parcel delivery.

Read a case study on how Ling Shou Tong, Alibaba’s new retail inventory management platform, is changing the face of delivery in China.

Digital: Making a difference across the post and parcel supply chain headline Digital: Making a difference across the post and parcel supply chain headline (mobile)

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COLLECTION

MOBILE APPLICATION

43% of citizens open to mobile number as an alternative to their physical address for delivery

SELF-SERVICE MAILBOX

24 ⁄ 7 availability of a prototype that can weight a package, calculate postage, and more

 

SORTATION

AUTOMATION

30% of all new robotic deployments will concern smart robots that operate three times faster than current robots and are safe for work around humans

PREDICTIVE MAINTENANCE

15%-30% reduction in maintenance costs across industries

 

WAREHOUSING

AUGMENTED REALITY

40% reduction in picking errors

WAREHOUSE ROBOTICS

3x improvement in fulfilment center efficiency as a result of AI-guided robots

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NETWORK ADMINISTRATION

INTERNET OF THINGS

using sensors to enable better management of assets

ARTIFICIAL INTELLIGENCE

enabling more accurate demand forecasting and better network management

 

SUPPORT FUNCTIONS

ROBOTIC PROCESS AUTOMATION

40% reduction in overhead costs

DIGITALIZATION

62% of consumers are comfortable with an AI application responding to their query

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CUSTOMS

INTERNET OF THINGS (IoT)

enabling better coordination and traceability

ANALYTICS

to identify high risk items for optimized inspection

BLOCKCHAIN

to improve interactions with customs organizations and help cut associated costs by 30%+

 

TRANSPORTATION

ROUTING ALGORITHMS

10% cut in vehicle use and 30% reduction in travel distances as a result of AI-equipped vehicles

FLEET TELEMATICS

reduction in safety incidents

 

LAST MILE

Marketplace ⁄ aggregators use AI to place goods for a faster, cheaper last mile

TECH-DRIVEN STARTUPS

bring new offers with different, low-cost profiles

SELF-DRIVING VEHICLES

15-30 minutes the time taken for six-wheeled couriers to finish deliveries

DRONE DELIVERY

74 cents the estimated cost of drone delivery

CONNECTED LOCKERS

10% increase in parcels delivered for 50% less fuel usage

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DIGITAL: THE NEW DELIVERY PARADIGM

New post and parcel research highlights the trends that are shaping the industry. Getting digital right is a priority—and can open up a US$400 million value opportunity.

See the SlideShare for more on the profound impact of new technologies on customers, core operations and delivery models.

WHAT DO POST AND PARCEL CUSTOMERS REALLY WANT?

We were keen to know, so we asked consumers across six countries: Australia, France, Germany, Singapore, United Kingdom and United States. The results led us to three key insights:

  • The value of flexible delivery and returns is growing
    65% of consumers consider the ability to change delivery in-transit to be a key factor

  • Alternative delivery options are becoming more important
    80% of consumers would be comfortable receiving parcel delivery from a service such as Uber or Lyft

  • Consumers want postal organisations more involved in ecommerce security
    76% want national postal operators to get involved in protecting against identity theft and making online purchases more secure.

DIGITAL: THE VALUE GAME-CHANGER

Accenture undertook an in-depth cross-industry study of more than 370 companies in nine industries to better understand the interplay between digital and financial performance.

We examined 31 integrators, private and public postal players and discovered that while many are highly effective at planning for digital, they are not necessarily putting those plans into action.

It’s now time for post and parcel organizations to accelerate their efforts—and take advantage of the value game-changer.

MEETING CUSTOMER EXPECTATIONS FOR SHIPPING AND RETURNS

DOWNLOAD VIDEO TRANSCRIPT [PDF]

Consumers increasingly expect hassle-free returns and exchanges from retailers and post and parcel service providers. It’s costing retailers millions.

Returns have become an integral part of the e-commerce customer experience. How can post and parcel organisations be part of the solution to ensure returns experiences are frictionless?

Post and parcel today

POST AND PARCEL TODAY

Digital is reshaping the industry

High performer strategies

HIGH PERFORMANCE STRATEGIES

Five successful strategies determine high performance:

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Client

Stories

Discuss your plans

DISCUSS YOUR PLANS

Brody Buhler

Brody Buhler

Global Managing Director

Accenture Post and Parcel Industry Group

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Andre Pharand

Anne Gardner

Managing Director, UK

Accenture Post and Parcel Industry Group

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