Artificial Intelligence, genuine impact

Changing the game across private and public sectors

Monumental progress has been made with AI in the private sector over the last decade. Companies like Uber and Netflix use intelligent technologies to continually raise the bar on customer service, personalisation and automation. The seemingly infinite applications of AI include everything from the toppling of board games grandmasters to the prevention of fraudulent transactions via neural networks.

Meanwhile, government agencies that prioritise AI in the public sector are achieving similarly dramatic results:

• The Singaporean government’s use of AI enables it to answer the public’s queries.
• The deployment of AI by the UK’s Department for Work and Pensions allows it to more efficiently process incoming correspondence.
• The US Department of Health and Human Services used AI to process thousands of public comments on regulatory proposals during a successful pilot run.

The perceived threat and the promising truth

Despite the advancements it’s created, some fear that AI poses a threat to human workers—a recent Accenture survey found that 4 in 10 citizens believe AI takes jobs away from real people.

But automating repetitive and mundane tasks with AI actually allows workers to focus on more rewarding job functions. With AI completing labour—intensive tasks, employees are freed to take on higher—value work that increases the desirability of government jobs.

Taking on the responsibility behind the power

AI holds great promise, but there are challenges to overcome. To ensure public trust, it’s crucial that AI is implemented with careful consideration to avoid misuse and unintended consequences.

Government should place accountability, fairness and transparency at the forefront when adopting AI to improve its operations and public services. By setting ethical and legislative frameworks, AI can be used safely in our communities.

The challenges of implementing AI are surmountable—and setting sensible policies will be key. We can train AI systems to produce reports that allow for greater transparency, as is already being demonstrated in a key initiative by the U.S. Defense Advanced Research Projects Agency (DARPA). Responsible AI is a collective effort for government agencies to proactively address while embracing these new technologies.