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for the
digital era

Utilities worldwide are adopting digitally enabled solutions for meeting the needs of a rapidly evolving energy landscape. Utility businesses need to push boundaries, collaborating to innovate and strategically investing in solutions that will support the journey toward a more digital, distributed grid—one that will provide new value streams for utilities and expanded choices for customers.

We help utilities leverage innovative business solutions to deliver the next generation of electric, gas and water networks. Our experts help clients improve asset performance, reduce costs, optimize grid operations, and achieve the full value from advanced metering operations data and capabilities.

Digital Asset Management

Our digital asset management services and solutions enable transmission and distribution utilities to transform, modernize and more effectively manage their asset strategy and investment planning, system and maintenance planning, and asset performance. Our services include:

Asset investment planning and management
Advanced maintenance strategies/condition-based maintenance
Asset modeling and information governance
Enterprise geographic information system (GIS) and enterprise asset register based on enterprise asset management (EAM)
Mobile asset management
Capital program management

Advanced Metering Operations

We offer utilities services and solutions to support the development and implementation of advanced metering implementation (AMI) and operations strategy. Accenture has experience in the end-to-end enterprise, technology, process architecture and integration of AMI and smart grid solutions. Our services include:

Smart Meter

Smart meter and network deployment and operations

Data Management

Smart meter data management

Demand Response

Demand response, efficiency and commercial optimization


Revenue assurance/extension

Intelligent Grid Operations

Intelligent grid operations combine real-time grid management with all facets of utility services to enhance power quality, reliability and performance against objectives. We help utilities optimize grid operations, confirm reliability, increase customer satisfaction, and enhance process and workforce. Our services include:

Distributed energy resource management
Outage management and restoration
IT/OT integration
Real-time network controls

Digital Field Worker

With an emphasis on evolving field organizations to greater levels of performance-driven excellence, our holistic approach to field force transformation enables utilities to achieve high performance across their field operations. As a result, utilities are better positioned to realize enhanced productivity, operational effectiveness and key performance indicators in customer service, asset management and other business functions. Our services include:

Work management

Work management

Field and resource management

Field and resource management

Resource planning and scheduling

Resource planning and scheduling

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