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Preparing police services for the future

Research from Accenture identifies six key steps to help police services prepare for the future


The principles of policing remain a constant, but the world in which the police operate has undergone dramatic shifts. Keeping the peace, protecting life and property and enforcing the law are responsibilities that are now challenged by rising citizen expectations, the changing nature and growing sophistication of crime and a need to address often severe budgetary constraints. How can police solutions help?

The police need to be able to turn information into actionable intelligence through police solutions that can address these challenges. By utilizing police solutions that adopt evidence-based policing strategies, the police can more effectively detect crime and adapt their services to meet future policing needs.

Preparing police services for the future
New research from Accenture identifies six key steps to help police services prepare for the future.

How can digital police solutions better serve citizens’ expectations?
The 2014 global Accenture Citizen Pulse Survey finds a gap between citizens’ expectations and perceived reality around the use of digital policing.

Watch this video and hear from members of the Accenture police services team discuss the challenges and how police forces are preparing for the future

In this video the Accenture police services team share insights from the 2014 global Accenture Citizen Pulse Survey, watch now.


To better understand how to tackle the competing challenges, Accenture invited the views of senior police officers from 16 countries across the globe. Our discussions found there are many common issues as well as a keen desire to evolve policing practices through improved police solutions. This study looks in detail at those issues, shares the views of senior officers, and identifies six steps that the police can take to help transform how they serve citizens and prepare police services for the future.

Key Findings

Supported by the views of senior police officers and our own experience and insights, our study identifies six steps to prepare policing for the future and identifies opportunities to overcome the limitations of out-dated police solutions. It also provides a holistic, aligned police solution that supports the police service to the public while meeting future challenges.

Adopting an integrated approach that empowers and enables frontline officers can lead to more informed and flexible interactions that better engage and serve citizens. The emphasis is on providing police officers with a single and complete picture of the event and situation they are dealing with or are about to be confronted by—proactively and in real time, wherever they may be.


While there is no “silver bullet” solution these are the six steps we propose to help the police transform through modern police solutions:

  • Engage citizens

  • Empower officers

  • Optimize ways of working

  • Enhance collaboration

  • Proactively manage change

  • Predict and improve services through analytics


To help identify police solutions that address service needs and prepare police services for the future, Accenture believes police leaders should consider the following questions:

  1. Are you proactively engaging citizens in a two-way dialogue, through a range of contact channels, in a personalised and sustainable manner?

  2. Are your police officers empowered through the right technology and training?

  3. Have you optimised your ways of working, organisational structures and infrastructure, and partnered with other public and private organisations to achieve better resource and asset management?

  4. Are you making use of sophisticated analytics to inform police officers and access real-time intelligence?

  5. Are you collaborating with your national and cross-border network of police services, justice organisations, public, private, voluntary organisations, and citizens?

  6. Have you proactively embedded change management?