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LATEST THINKING


English patients want digital healthcare

Survey shows 77 percent want more patient control of their EHRs


OVERVIEW

Some 77 percent of consumers in England feel that the patient updating of EHRs aids patient engagement with their own health.

Click below to explore the full England specific findings of the Accenture 2016 Consumer Survey on Patient Engagement.

VIEW FINDINGS [PDF]

KEY FINDINGS

Four key findings of the Accenture 2016 Consumer Survey on Patient Engagement in England:

  • Healthcare consumers want to take control of their data

  • Doctors and consumers don’t always agree on what a patient should access in their EHR

  • Consumers’ use of apps and wearables has trebled, and both doctors and patients agree there are benefits

  • Consumers are willing to track their health using digital tools, and share the data with healthcare professionals

VIEW FINDINGS [PDF]

ANALYSIS

Digital adoption among English consumers has been high in the past two years, and patients driving use of digital health management tools. While they have greater access to EHRs, there is still a gap between the extent of access patients want, and the extent of access doctors would like them to have. Transparency and communication with patients could be bolstered if opportunities for greater digital interaction are properly grasped.

VIEW FINDINGS [PDF]

RECOMMENDATIONS

 

Health system stakeholders that that invest in digital tools and develop strategies to adapt to consumers’ expectations will develop service design related strategies that help to integrate these tools into patients' and carers' lives, and close the gap between what patients demand and what health system stakeholders deliver.

VIEW FINDINGS [PDF]

Digital technologies are transforming how patients engage and take more control over their health.

AIMIE CHAPPLE,

Accenture H&PS Lead
England

VIDEO INSIGHTS

IMPLICATIONS OF ACCENTURE 2016 CONSUMER SURVEY ON PATIENT ENGAGEMENT

Accenture's Kip Webb discusses the two main findings from the 2016 Consumer Survey on Patient Engagement and their market implications.

"What you see is we’re setting ourselves up for a collision that I think will have implications on the market."
KIP WEBB

ABOUT THE RESEARCH

Accenture commissioned a seven-country survey of 7,840 consumers ages 18+ to assess their attitudes toward health, the healthcare system, electronic health records, healthcare technology and their healthcare providers’ electronic capabilities. The online survey included consumers across seven countries: Australia (1013), Brazil (1006), England (1009), Norway (800), Saudi Arabia (852), Singapore (935) and the United States (2225). The survey was conducted by Nielsen on behalf of Accenture between November 2015 and January 2016. The analysis provided comparisons by country, sector, age and use.

READ THE GLOBAL RESEARCH