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EMR acess outweighs privacy concerns for UK chronic patients

How can patient engagement help to make UK’s chronic care more effective and affordable?

Overview

The Accenture 2014 Patient Engagement Survey of more than 1000 patients in UK reveals that half (50 percent) of patients with chronic conditions believe the benefits of being able to access medical information through electronic medical records outweigh the perceived risk of privacy invasion. Overall, chronically ill consumers surveyed said they are “somewhat” or “very” concerned about privacy invasion with EMR (56 percent), social media websites (62 percent), online shopping (61 percent) and credit card use in stores (57 percent).

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Background

Accenture conducted a survey of 10,730 individuals in 10 countries: Australia, Brazil, Canada, Italy, Japan, Norway, Singapore, Spain, United Kingdom and the United States. The survey included chronically ill consumers (defined as those who self-reported they have been diagnosed with any of the following conditions: asthma, arthritis, cancer, COPD or related respiratory condition, depression, diabetes, heart disease, high blood pressure, clinically diagnosed obesity, osteoporosis, stroke) and healthy consumers (defined as those not suffering from any of the chronic illnesses listed previously). The survey was conducted between February 18 and March 16, 2014.

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Analysis

Interestingly, the survey findings show that a majority of patients with chronic conditions want control over their health information, but say they don’t have it. Seventy-three percent believe it is “somewhat” or “very” important to have control over their health information, yet close to two-thirds believe they do not have very much control—or any control at all.

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Recommendations

The research findings confirm that people-particularly the chronically ill want access to their medical information. As patients increasingly expect medical information to be available online, and as federal legislation support that trend, it will be interesting to see how the percentage of people accessing their EMR will shift over time.

DOWNLOAD THE FULL REPORT [PDF]

Video

Digital healthcare IT gives patients more say in their healthcare decisions.

There are several key consumer behaviors being driven by digital healthcare IT. They are shaping the future of healthcare and giving patients more power in their personal healthcare decisions. The ability to monitor themselves during diagnosis and treatment can save costs and improve health outcomes. Accenture’s global 2014 Patient Engagement Survey of more than 10,000 consumers—both healthy and chronically ill—in 10 mature and emerging markets—provides insights into these behaviors.