Analytics is not just a new technology trend—it represents a paradigm shift that is fundamentally changing the way information is gathered, interpreted and used. Analytics is revolutionising business, and it holds the same potential for government. However, the responsibility for utilising the power of government analytics rests with government leaders.
Both a book and a movie, “Moneyball” chronicled the story of how Oakland Athletics’ general manager Billy Beane used statistical analysis to measure which skills actually contributed to winning baseball games. Mr. Beane’s approach revolutionised the way baseball players are evaluated, prompting economists and business leaders to ask similar questions in their own domains. Now it is time for government leaders to do the same.
Public officials who make the immediate and personal decision to implement government analytics as policy are likely to lead their agencies forward. Those who fail to do so are essentially fighting a losing battle against tight budgets, rising costs and ever-increasing citizen demands.