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Looking beyond shared services to the next wave of government transformation—Video

Learn why there’s no silver bullet when it comes to delivering public service for the future.

Focusing on what has been accomplished and appreciating incremental changes over time is allowing government organizations to use creative problem solving to realize government transformation. In this video, Teri Takai, U.S. Dept. of Defense, and Jeff Merritt, New York City Mayor’s Office, discuss how government is moving beyond shared services to the next phase of delivering public service for the future by strategically solving problems and planning for what’s ahead.

The video was recorded at the 2014 Public Sector for the Future Summit at Harvard University—a forum for “Chief Transformation Officers” to discuss the heightened demands placed on public service providers and to examine four areas of opportunity for government transformation: analytics, enterprise optimization, citizen-centric service and workforce agility.