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Patient engagement in England: Interacting electronically with medical providers

Patients are moving forward with the digital age – but it seems medical providers are not


Accenture's survey assesses the public’s attitudes towards their medical providers’ electronic capabilities, and patients’ perspectives on their electronic health records.

View the Patient Engagement in England: Interacting Electronically with Medical Providers Infographic.

On behalf of Accenture, Harris Interactive conducted an online survey of 9015 adults (18 years of age and above) across nine countries: Australia, Brazil, Canada, England, France, Germany, Singapore, Spain and the United States. The survey assessed the general public’s attitudes towards their medical providers’ electronic capabilities, as well as the capabilities of their current providers. Where relevant, the survey uses select findings from the Accenture Doctors Survey to compare the doctor and patients responses. The research was conducted 25–31 July 2013.

Explore the full findings from the Patient Engagement in England: Accenture Consumer Survey Research Recap.


The availability of new technologies, coupled with a desire among patients for electronic interaction with their service providers, means this is an opportune moment for healthcare providers in England to engage electronically with their patients and involve them in their own healthcare. This could reduce administrative costs and empower doctors to focus on unavoidable or critical acute cases, improving the efficiency with which medical resources are allocated in England.

The attitude of patients in England presents a unique opportunity for doctors to engage with an informed and digitally literate generation and empower them with information, making patients partners in the clinical process. Patients proactively managing their own treatment could cut and costs, leaving doctors to focus on higher critical cases, thereby optimising the use of medical expertise.