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Intelligent IT infrastructure: Unlocking the digital business

How the next generation of infrastructure capabilities and services will power the digital business.


Many businesses struggle with inflexible, non-standardized and overloaded IT infrastructures.

Potential, unwanted business consequences include product development or supply chain delays, compromised security, lost customers and revenue, and so on.

But the good news is there are opportunities to create an intelligent IT infrastructure—one that can learn, predict, protect, self-heal and self-provision across multiple operations.

The components of intelligence are known. The challenge is to integrate and manage them effectively to attain desired results.

Cloud computing, social media and other modern technologies are unveiling new business capabilities. This also puts a strain on existing IT infrastructures.


Business leaders who embrace intelligent infrastructure services can gain significant competitive advantage as part of their overall digital strategy.

Intelligent services can help you react to, and even stay ahead of, market and technology changes. Additional benefits include improved customer service, reduced costs and greater collaboration and innovation.

Chief Information Officers already know the basic “vocabulary” of intelligent infrastructures: standardization, consolidation, automation, virtualization and service orientation.

The challenge is putting the pieces together and managing them effectively.

Ultimately, the value of an intelligent infrastructure is measured not simply in IT capabilities, but in the business outcomes made possible:

  • A flexible, responsive business

  • Effective customer service

  • Support for collaboration

  • Predictable cost reductions


Once basic infrastructure standardization and consolidation is achieved, businesses should then embark on a three-phase path from automation to intelligence:

Phase 1—Automation and orchestration

Invest in automation and understand its impact on organizational structures, resource needs and other aspects of the operating model.

Phase 2—Service orientation

Create a service orientation and link operations to business services that are virtualized among multiple providers, both internal and external.

Phase 3—Intelligence

Integrate advanced analytics with automation and service integration to make the infrastructure smarter and more autonomous. Your system will then be capable of provisioning or taking corrective steps with little or no human intervention.